Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.
LOB Job Description:
Responsible for application support as it relates to incoming Projects, Technology supported/BAU changes, service requests for IDS platform and/or other Treasury Liquidity product applications. Key contact for Lines of Business, Treasury Product, Technology & Operations partners pertaining to supported applications and platforms.
Responsibilities:
- Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
- Manages projects and direct activities of a team related to special initiatives
- Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
- Builds relationships with business partners across various Lines of Business
- Manages and defines responsibilities and accountabilities for key program and projects
LOB Responsibilities:
- Reviews all project, Service request and/or Technology supported BAU assignments.
- Completes all required supporting documentation and represents application as SME for assigned projects.
- End-2-End Process knowledge as it pertains to the platform & applications suported.
- Works closely with Product, Operations & Technology partners to ensure issue free implementation. (Technology release process)
LOB Required Qualifications:
- Current/previous Bank application and/or application support experience.
- Experience with IDS and/or IMPACs mainframe platforms.
- Experience with Agile / JIRA processes.
- Excellent communication skills and ability to present to an audience.
- Ability to work under pressure in a team environment.
- Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate.
- Lead projects and/or key participant with strong understanding of requirements, documentation & timelines.
- Risk and controls mindset.
Skills:
- Critical Thinking
- Customer and Client Focus
- Decision Making
- Problem Solving
- Risk Management
- Adaptability
- Attention to Detail
- Collaboration
- Issue Management
- Analytical Thinking
- Oral Communications
- Presentation Skills
Other Qualifications:
- Intellectual Curiosity
- Speaks up, not afraid to ask questions to gain full understanding of the request and impacts to the application/platform.
- Organized. Can handle multiple projects/service requests.
- Advises on design, development & implementation of complex products/systems.
- Advises on projects & direct activities related to special initiatives.
- Operational Excellence/End2End focus. Learns the upstream/downstream impacts of the change requested.
- Microsoft Office - Word, Power Point and Intermediate + Excel skills
- Familiar with Corporate/Commercial platforms & applications, specifically IDS. Additional supported applications/ platforms are IMPACS, LMS/AIS (Sweeps), Acct Analysis (multiple), AutoBorrow (ABM), Zero Balance Account /Total Funds Roundup (TFR), General Ledger & Content Navigator.
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Current or previous bank application and/or application support experience
- Experience with IDS and/or IMPACS mainframe platforms
- Experience with Agile methodology and JIRA processes
- Excellent communication skills and ability to present to an audience
- Ability to work under pressure in a team environment
- Self-motivated; able to work unsupervised and manage own time
- Experience leading projects or as key participant with strong requirements, documentation and timeline management
- Risk and controls mindset
- End-to-end process knowledge for supported platform and applications
- Microsoft Office skills: Word, PowerPoint, and Intermediate+ Excel
- Familiarity with corporate/commercial treasury platforms and applications (LMS/AIS, Acct Analysis, AutoBorrow/ABM, TFR, General Ledger, Content Navigator)
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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