Pfizer

Senior Operations Specialist

Posted 54 Minutes Ago

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Mexico City, Cuauhtémoc, Mexico City, MEX

In-Office

Senior level

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical

We’re in relentless pursuit of breakthroughs that change patients’ lives.

The Role

Owns data and transactional operations for commercial and marketing back-office processes across assigned markets. Responsibilities include data stewardship, validation, extraction, reporting, incentive compensation calculations, CRM or sales force support, process documentation, stakeholder engagement, issue resolution, SLA adherence, and continuous improvement. The role requires strong Excel, analytics, service delivery, communication, and stakeholder management skills, along with fluency in English and Spanish.

Summary Generated by Built In

Work Location Assignment: Mexico City, Mexico. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
Why Patients Need You
A career with us is about discovering breakthroughs that change patients' lives. Whatever your role, you'll be part of bringing those therapies to people all over the world. You'll be driving the industry forward and making a positive difference. And you'll discover that amazing things are possible.
What You Will Achieve
Senior Data Operations who will be accountable for the delivery of all data processes in scope of the Global Operations Services Center as well as for market/process expert and Point of Contact for the Global Operations Services Center. The processes in scope support commercial and marketing back-office activities such as Sales & activity reporting, e-permissions, incentives, training data processes and tools & application day to day administration. Each Data Operations Manager will be accountable and expert for a set of countries and working with peers across the team.
Core Responsibilities
Senior Operations Specialist core responsibilities include:

Engage with selected markets / verticals for all their requests.
Ensure process documentation is maintained up to date for data & transactional processes.
Act as a country expert for any issues with Delivery Team Leads
Share best practices across the Global Operations Services Center team.
Deliver data validation and stewardship for data sets in scope.
Deliver reporting and analytics to Biopharma Operations colleagues.
Deliver data extractions from multiples databases.
Deliver calculation, attainment, monthly data upload, validations and reporting of Field Force Incentives.
Provide analytical support and expertise for all data process in scope.
Propose and deliver solutions and ideas for any problems and issues faced.
Prioritize requests and manage workload according to plan.
Follow SLA & guidelines and timeline established for the team and meets SRT KPIs.
Deliver high quality service for any activities in scope.
Propose continuous improvement of processes in scope.
Develop Subject Matter Expertise for one or more data process in scope.

Qualifications
Must-Have Qualifications

3+ years of experience in service delivery, shared services, or sales operations.
Strong service orientation and customer-focused mindset.
Strong IT literacy and technology proficiency.
Experience in data stewardship, reporting, and analytics delivery.
Proven knowledge and hands-on experience in Incentive Compensation is mandatory.
In addition, candidates must demonstrate experience in at least one of the following two areas:
- Sales Force Management / CRM support for sales teams
- Medical Samples Management
Advanced Excel skills, including working with formulas and data analysis.
Self-motivated, with the ability to work independently and maintain a strong service-oriented mindset.
Ability to identify and propose process improvements and optimization opportunities.
Strong analytical and quantitative skills, with a fact-based and detail-oriented approach.
Strong communication and interpersonal skills.
Strong team player with the ability to work effectively in a multicultural environment.
Strong negotiation and stakeholder management skills, with the ability to engage with Leadership Teams, Vertical Leads, Country Managers, BU Leads, and Local Teams.
Ability to present results effectively to large audiences, including sales forces and leadership teams.
Fluency in written and spoken English is required.
Fluency in written and spoken Spanish is required.

Nice-to-Have

Master's degree
Fluency in Portuguese preferred.
Preferred Discipline(s): Analytics, Operations Management, Consulting, IT, Science, Sales, Commercial.
Preferred Certification(s): Change Management, Business Process Mapping and Project Management Certifications preferred.

EEO (Equal Employment Opportunity) & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers .
Support Services

Skills Required

3+ years of experience in service delivery, shared services, or sales operations
Strong service orientation and customer-focused mindset
Strong IT literacy and technology proficiency
Experience in data stewardship, reporting, and analytics delivery
Hands-on experience and proven knowledge in incentive compensation
Experience in Sales Force Management or CRM support for sales teams, or Medical Samples Management
Advanced Microsoft Excel skills, including formulas and data analysis
Ability to work independently and maintain a service-oriented mindset
Ability to identify and propose process improvements and optimization opportunities
Strong analytical and quantitative skills with a detail-oriented approach
Strong communication and interpersonal skills
Ability to work effectively in a multicultural team environment
Strong negotiation and stakeholder management skills
Ability to present results effectively to large audiences and leadership teams
Fluency in written and spoken English
Fluency in written and spoken Spanish
Master's degree
Fluency in Portuguese
Background in analytics, operations management, consulting, IT, science, sales, or commercial disciplines
Change management, business process mapping, or project management certification

What the Team is Saying

Pfizer Compensation & Benefits Highlights

Healthcare Strength — Health coverage is described as comprehensive across medical, dental, vision, and mental‑health support, with strong plan options and provider networks. Feedback suggests these programs are a clear standout within the total rewards package.
Retirement Support — Retirement programs feature a 401(k) with company matching plus an additional company retirement contribution. Feedback suggests these elements are consistently highlighted as valuable components of overall compensation.
Leave & Time Off Breadth — Paid vacation, holidays, and sick time are often characterized as generous, with some locations offering the ability to purchase additional vacation days. Feedback suggests this breadth contributes meaningfully to work‑life balance.

Learn more about Pfizer's Compensation & Benefits →

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The Company

HQ: New York, NY

121,990 Employees

Year Founded: 1848

What We Do

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Why Work With Us

We are the inventors, the problem solvers, the big thinkers — those who surmount any hurdle to deliver breakthrough medicines to the people who are counting on them the most.