Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description:
• Serve as a subject matter expert supporting merchant services operations, governance, and strategic initiatives
• Provide end-to-end oversight of vendor performance, including service quality, KPIs, and risk/control adherence
• Act as an escalation point for complex client issues and operational disruptions
• Lead and support governance routines, performance reporting, and executive-level updates
• Drive process optimization and efficiency opportunities across servicing and operational workflows
• Partner cross-functionally (product, servicing, complaints, vendor partners) to support initiative delivery and issue resolution
• Provide flexible support across multiple workstreams based on business priorities and interim coverage needs
• Lead or contribute to initiatives tied to servicing realignment, vendor strategy, and operational transformation
• Deliver insights and recommendations to leadership to inform decision-making and prioritization
Required Skills:
• Bachelor degree in Business, Finance, or related field or comparable professional experience
• 5-7 year experience in managing functions that support activity such as operations, training, quality programs, billing and process improvement
• 5+ years preferred experience in Merchant Services
• Strong experience in vendor governance, risk oversight, or operational controls
• Proven ability to lead complex initiatives across multiple stakeholders
• Strong executive-level communication and influence skills
• Ability to operate effectively in ambiguous, evolving environment
Desired Skills:
• Merchant services or financial services operations experience
• Experience supporting operating model changes, servicing transformations, or large-scale initiatives
• Familiarity with complaints management, client experience, or servicing frameworks
Skills:
Critical Thinking
Customer and Client Focus
Decision Making
Problem Solving
Risk Management
Adaptability
Attention to Detail
Collaboration
Issue Management
Analytical Thinking
Oral Communications
Presentation Skills
Shift:
1st shift (United States of America)Hours Per Week:
40Skills Required
- Bachelor degree in Business, Finance, or related field or comparable professional experience
- 5-7 years experience managing operations, training, quality programs, billing or process improvement functions
- Strong experience in vendor governance, risk oversight, or operational controls
- Proven ability to lead complex initiatives across multiple stakeholders
- Strong executive-level communication and influence skills
- Ability to operate effectively in ambiguous, evolving environments
- 5+ years experience in Merchant Services
- Merchant services or financial services operations experience
- Experience supporting operating model changes, servicing transformations, or large-scale initiatives
- Familiarity with complaints management, client experience, or servicing frameworks
Bank of America Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bank of America and has not been reviewed or approved by Bank of America.
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Fair & Transparent Compensation — The $25/hour U.S. minimum wage, reaffirmed in recent company materials, sets a clear compensation floor that lifts entry-level and operations pay. Public salary information and disclosures provide visible benchmarks for pay across roles.
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Parental & Family Support — Parental leave extends up to 26 weeks with 16 weeks fully paid for eligible teammates, alongside backup child and adult care and a dedicated Life Event Services team. Family-building assistance offers up to a $20,000 lifetime reimbursement and bereavement leave provides 20 paid days for loss of a spouse, partner, or child.
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Retirement Support — Retirement programs include a 401(k) match up to 5% of eligible pay plus an additional 2–3% annual company contribution based on service. These employer contributions add meaningful long-term value beyond base pay.
Bank of America Insights
What We Do
We make financial lives better for our clients and our communities through the power of every connection. Our employees are at the heart of this purpose, and are key to driving responsible growth. Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.
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