What We’re All About:
Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.
What Makes Q2 Special?
Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
The Job At-A-Glance:
Q2 is seeking a highly motivated and detail-oriented Senior Operations Analyst to join our Innovation Studio team. In this pivotal role, you'll be instrumental in supporting and scaling our dynamic partnership ecosystem. You'll work at the intersection of operations, finance, and partner success, ensuring seamless processes and strong relationships.
A Typical Day:
- Partner Onboarding & Management: Lead the operational aspects of partner onboarding, ensuring a smooth and efficient integration into the Q2 ecosystem.
- Billing & Financial Coordination: Act as the primary liaison with the accounting department for partner billing, ensuring timely notification for billing readiness and collaborating with the account team to resolve any billing discrepancies or issues.
- Usage-Based Billing System Management: Own and optimize our usage-based billing system, ensuring accuracy, efficiency, and scalability.
- Process Enhancement & Optimization: Proactively identify, analyze, and implement improvements to existing operational processes within the Innovation Studio team, driving efficiency and effectiveness.
- Sales Order Processing: Accurately process partner sales orders, maintaining meticulous records and ensuring alignment with established procedures.
- Documentation Improvement: Collaborate closely with the Partner Success team to enhance and standardize partner documentation, ensuring clarity and accessibility.
- Data Analysis & Reporting: Collect, analyze, and interpret operational data to identify trends, pinpoint areas for improvement, and generate insightful reports for leadership.
- Cross-Functional Collaboration: Work effectively with various internal teams, including product, engineering, sales, and legal, to support partner initiatives and resolve operational challenges.
- Troubleshooting & Support: Provide timely and effective support for operational issues, identifying root causes and implementing sustainable solutions.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
- Bachelor's degree in Business Administration, Operations Management, Finance, or a related field.
- 8+ years of experience in an operations role, with a strong preference for experience in a technology or SaaS environment.
- Proven experience in managing complex operational processes, including billing and partner onboarding.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Proficiency in using operational software and tools, including CRM systems (e.g., Salesforce, Jira, Confluence), billing platforms, and Microsoft Office Suite (especially Excel).
- Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
- A proactive and problem-solving mindset, with a keen eye for detail and a commitment to continuous improvement.
Bring Your Passion, Do What You Love. Here's What We're Looking For:
- Typically requires a Bachelor's degree in Business Administration, Operations Management, Finance, or a related field and 8+ years of experience in an operations role, with a strong preference for experience in a technology or SaaS environment.
- Proven experience in managing complex operational processes, including billing and partner onboarding.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
- Proficiency in using operational software and tools, including CRM systems (e.g., Salesforce, Jira, Confluence), billing platforms, and Microsoft Office Suite (especially Excel).
- Demonstrated ability to work independently, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.
- A proactive and problem-solving mindset, with a keen eye for detail and a commitment to continuous improvement.
This position requires fluent written and oral communication in English.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Health & Wellness
Hybrid Work Opportunities
Flexible Time Off
Career Development & Mentoring Programs
Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
Community Volunteering & Company Philanthropy Programs
Employee Peer Recognition Programs – “You Earned it”
Click here to find out more about the benefits we offer.
How We Give Back to the Community:
You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.
At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Applicants in California or Washington State may not be exempt from federal and state overtime requirements
What the Team is Saying
.JPG)
.jpeg)
.JPG)
.jpeg)
Similar Jobs
What We Do
Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps
Why Work With Us
Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.
Gallery
Q2 Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work environment allows us to work, where we work best! Employees can choose when to work from home and when to work in-person. Q2 also has a few specific days a month, where functional groups are in office collaborating together.
