Senior Operational Resilience Manager, London, Permanent
The Senior Operational Resilience Manager leads a specialist team and owns the day to day delivery of operational resilience within 1LoD, giving you clear scope, trusted accountability, and the time to embed preventative practices that work in reality. You work directly with Pay.UK services that process 11 billion UK payment transactions each year, applying the Bank of England Operational Resilience policy to protect important business services within agreed impact tolerances. We support you to improve incident management, build consistent playbooks, and help the organisation move from reactive response to sustained resilience, together.
Accountabilities
- Support delivery of the Pay.UK incident management process and align incident response playbooks across relevant business areas.
- Oversee the scope, design and delivery of operational resilience tests and exercises to validate important business services.
- Manage important business service vulnerability assessments and track remediation actions through to resolution.
- Act as the subject matter lead for 1LoD incident management, overseeing post-incident reviews and remediation actions.
- Oversee business impact analysis, business service assessments and reviews of impact tolerance rationale.
Qualifications, Skills and Experience
- Educated to degree level in a relevant subject or hold an equivalent professional risk qualification.
- Practical experience delivering and maturing operational resilience frameworks in line with regulatory expectations.
- Strong understanding of the Bank of England Operational Resilience policy, ideally within an FMI context.
- Knowledge of Bacs, Faster Payments or Cheques, or practical experience in one of these services.
- Practical experience working within financial services or banking, with exposure to operational risk, incident management, business continuity, or regulatory frameworks relevant to operational resilience.
Pay.UK Behaviours
At Pay.UK, our behaviours are central to who we are and how we operate. They bring our values to life, shape our culture, and guide how we make decisions, collaborate, and respond to challenges across the payments ecosystem. All interview processes will assess the following behaviours:
- Listen to Find Win-Wins - Empathy, Listening and Understanding
- Influence with Courage - Influence, Courage
- Go Horizontal First - Cross Boundary Collaboration
- Take Ownership - Self Development
- Opportunity Mindset - Initiative
- Simplify - Achievement Orientation
In addition, all leadership roles are expected to lead by example through the following behaviours:
- Set Direction - Strategic Planning, Team leadership
- Hold Colleagues to Account - Accountability
- Coach & Grow Your Colleagues - Develop Others
At Pay.UK, we value diversity and inclusivity. Research has shown that candidates from underrepresented groups may hesitate to apply unless they meet all the requirements listed. We encourage all qualified candidates to apply, regardless of how closely their skills and experience match the requirements. We are committed to supporting accessibility needs and creating a welcoming environment for all employees. Become part of our team and contribute to the creation of an inclusive work environment that values everyone's unique input.
Who we arePay.UK maintains and develops the UK retail payment systems and standards that are core to the economy being able to function on a day-to-day basis.
From Bacs to Faster Payments and cheques – we act as the single operator for all UK retail payments. We put the needs of consumers and businesses at the heart of everything we do, working in the public interest to ensure that the systems the country relies on for its banking transactions are safe, open, innovative and resilient.
Our payment systems underpin the services that enable funds to be transferred between people and institutions. In 2024, the UK's retail payment systems processed 11 billion transactions worth over £10 trillion through Bacs Direct Credit, Direct Debit, Faster Payments, and cheques, and our Current Account Switch Service has facilitated over 9 million switches since it’s launch in 2013.
Every day, individuals and businesses use the services we provide to get their salaries, pay their bills and make online and mobile banking payments. Our vision for the future is to enable a vibrant economy, with Pay.UK delivering robust payment infrastructure and standards for the benefit of consumers and businesses nationwide.
Learn more about life at Pay.UK by hearing what employees have to say, click here to view videos.
Benefits & additional information- 12% Non-contributory pension
- Discretionary annual bonus
- 30 days annual leave (excluding bank holidays)
- Private medical insurance, life assurance, income protection, health cash plan, dental insurance, Bupa medicals etc
- Employee assistance programme
- Cycle to Work Scheme
- Season ticket loan
- Annual fitness subsidy of up to £500 per annum
- Working from home policy - minimum 40% in the office (eg. 2 days in the office over a 5 day working week)
Please note:
- Some of our benefits are only available to colleagues after meeting the requirements of the probationary period.
Skills Required
- Degree in relevant subject or professional risk qualification
- Experience delivering operational resilience frameworks
- Understanding of Bank of England Operational Resilience policy
- Knowledge or experience with Bacs, Faster Payments, or Cheques
- Experience in financial services or banking with exposure to operational risk
What We Do
Pay.UK is the recognised operator and standards body for the UK's interbank payment systems, maintaining and developing these systems to enable a vibrant economy. Its purpose is to power payments, champion innovation, and provide choice in how the UK pays.
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