Senior Operational Analytics Engineer

Job title: Senior Operational Analytics Engineer

Department: Analytics and Data – Data Science

Reporting to: Operational Analytics Team Lead

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands. Our mission is to provide our customers with the best online betting experience and share the thrill of gaming with them. Data is at the very heart of our business and is vital to everything we do.

A department that prides itself on an unmatched ability to solve the most complex problems and deliver a consistent, high level of value to the business. The entire team are encouraged to have a working knowledge of all steps needed to deliver projects end to end including data engineering, architectural understanding, programming skills, data wrangling, QA, data visualisation and presenting to the business. Data Science work spans across acquisition, retention, trading, compliance and product and we pride ourselves on an ethos that everything is possible. We want to ensure all our customers enjoy our products in a safe and responsible

gambling environment.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Group, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish, and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

The purpose of the role is to deploy, maintain and enhance the tools used by the department to deliver services to users throughout the business. We currently use the Elastic stack extensively (Elasticsearch, Logstash, Kibana, Beats) but you’ll be part of a wider Data Science department that works on cutting-edge technologies such as AI, ML, Databricks, Node.js and GraphQL.

This is an opportunity for a talented individual to become a key member of an expanding team. We are looking for an individual who is passionate about technology and looking to work in a diverse, fast paced team. You will be working in a mixed team with a variety of skill sets, so it’s

important to be a self-starter and to be capable of learning new skills quickly.

What you’ll be doing

As part of your role, your responsibilities will include:

• Delivery of solutions using the Elastic Stack and various other technology platforms
• Ongoing support of the Elastic stack and products delivered
• Working with other development teams to ensure data feeds are fit for purpose and consumed correctly and accurately
• Assisting junior engineers in planning the implementation of technical features
• Stays up to date with technical knowledge in all technical skills and coach others on the team to improve their skills in these areas
• Identify areas for improvements and implement new innovations to enhancement our products
• Taking part in Scrum rituals such as stand-ups, planning sessions, demos and retrospectives
• Taking part in team activities such as collaborative development and code reviews
• Taking part in cross-team activities such as knowledge-sharing and documentation
• Building relationships with other teams right across the group

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• A complete understanding of the Elastic stack (including expert knowledge of Logstash, Kibana, Watcher, REST endpoints and painless scripting)
• Experience of working with both operational and business data sets including analysis, reporting, and alerting

• Experience of working with real-time systems and the challenges they present
• Good understanding of Azure, especially event hubs and other data processing technologies
• Competent in writing scripts as required – Python preferred
• Experience coaching and mentoring Junior Engineers
• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations

Desirable skills you’ve got up your sleeve

It would be great if you also have some of the following skills:

• Experience working with Kubernetes and Docker, especially in an Azure cloud environment
• Demonstrable Linux administration experience – Ubuntu preferred
• SQL Database experience (MS SQL Server)
• Experience of using Azure Devops, especially code repositories and deployment pipelines
• An interest in Data Science Methodologies
• Experience successfully leading BAU projects
• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action