Senior Operation Manager

Company Description

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Job Description

Purpose

Senior Operation Manager establishes and implements short- and long operational goals, objectives, plan, policies and operating procedures; monitor and evaluates effectiveness and effects changes required for improvement. Holder of the position is responsible for business continuity as well as builds and maintains a strong client relationship.

WHAT WILL YOU DO?

• Assuming extensive functional responsibility in the task area for correct operation, including application availability, of complex infrastructure or applications within the context of existing processes
• Carrying out fault analyses as well as analyses of technical malfunctions and incident resolution; if necessary, providing 2nd-level technical support for incident rectification
• Ensuring stability, capacity, and performance of the team
• Identifying areas where action is needed at system or process level and human resources
• Improving the level of automation in the deployment of the application release
• Managing complex optimization projects
• Advising the management on selected technical issues related to the operation of the existing infrastructure
• Responsibility for business continuity
• Build and maintain strong client relationship

Qualifications

YOU WILL SUCCEED IF YOU:

• Hold a university degree
• Have 4 years of experience in operation management
• Are good in analytical thinking & problem solving 
• Have negotiation and effective communication skills
• Prove your leadership and managerial skills and you are team-player
• Have experience in mentoring/coaching
• Are advanced in IT/PC literacy, HW/SW and ITIL V4 Foundation
• Are expert in MS Office
• Speak English at C1 level, German is an advantage

Additional Information

Benefits

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1800 € /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.