Senior Onsite IT Engineer
Looking to join an innovative, exciting and fast-moving IT company?
At eduthing, we’re a leading provider of innovative IT solutions for schools, helping them make the most of technology and thrive in a digital-first world.
Our friendly and knowledgeable team provides high-quality IT support and services to schools, and as we continue to grow, we’re looking for a Senior Onsite IT Engineer to join us.
The Role
As a Senior Onsite IT Engineer, you’ll be the face of eduthing, working directly onsite within our schools and building strong relationships with staff while providing a fantastic level of technical support.
No two days are quite the same. You’ll be troubleshooting hardware, software and network issues, carrying out installations and upgrades, maintaining systems and helping schools get the best from their technology.
This is a great opportunity for someone who has strong technical knowledge, enjoys solving problems and takes pride in delivering excellent customer service.
The varied nature of the role means we’re looking for someone who is enthusiastic, proactive and able to think outside the box. You’ll be comfortable working independently and taking ownership of issues, while also collaborating closely with our wider IT and school teams when needed.
Key Responsibilities:
- Provide onsite technical support and troubleshoot hardware, software and network issues.
- Install, upgrade, configure and repair IT equipment and systems.
- Maintain and monitor systems to help ensure optimum performance and security.
- Take ownership of technical issues and work through them to resolution.
- Collaborate with colleagues to resolve more complex issues and improve system functionality.
- Communicate clearly and professionally with school staff, providing timely updates and recommendations.
- Assist with the configuration, deployment and testing of new technology.
- Provide friendly, practical support and guidance to end users on hardware and software.
- Build positive working relationships with the schools and staff you support.
What We’re Looking For:
- Proven experience in a similar IT support role.
- Strong knowledge of IT infrastructure, systems, hardware and networking.
- Excellent troubleshooting and problem-solving skills.
- The confidence to work independently and take ownership of technical issues.
- The ability to prioritise and manage multiple tasks effectively.
- Strong communication skills and a friendly, customer-focused approach.
- A proactive attitude and willingness to learn and develop.
Why Join eduthing?
If you love working with technology, enjoy a challenge and want to be part of a proactive, friendly and fast-moving company, this could be the role for you.
You’ll have the opportunity to work with a wide range of technologies, develop your skills and experience, and build your career as part of a growing team that is passionate about delivering great IT for schools.
Interested? We’d love to hear from you.
We reserve the right to withdraw this advertisement early should we appoint a suitable candidate, so early applications are encouraged.
Skills Required
- Proven experience in a similar IT support role.
- Strong knowledge of IT infrastructure, systems, hardware and networking.
- Excellent troubleshooting and problem-solving skills.
- Confidence to work independently and take ownership of technical issues.
- Ability to prioritise and manage multiple tasks effectively.
- Strong communication skills and a friendly, customer-focused approach.
- A proactive attitude and willingness to learn and develop.
What We Do
Working solely within the education sector, we have gained a unique insight into schools. We understand that schools come in all shapes and sizes and that our support needs to be completely flexible to accommodate the diverse range within the UK. We are a forward thinking, proactive and flexible company, that prides itself on providing the highest level of customer satisfaction. Supporting schools, academies and multi academy trusts in the primary, secondary and independent sector. We are confident our services can transform IT in your school and our growing reputation and customer base are testament to this. We have accreditations with Sophos, TalkStraight, and are very proud to be a Google for Education accredited partner. The result of these partnerships and others is that we provide a comprehensive service allowing you to make the most of your system, whilst reducing IT issues and maximising classroom contact time. Our success is partly due to our strategic approach to both development and strengthen your own IT service, whilst bridging the gap between your school’s learning vision and current IT infrastructure . Education is our thing – meaning that we offer a complete ‘wrap around’ service to all our schools, working alongside many leading IT hardware and software vendors and suppliers to provide a suite of software and services that are all complementary and enable you to gain the maximum value from your IT budget over a period of time.
