If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
This position has advanced knowledge in the OnBase ECM system and technology. This individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.
Essential Responsibilities:
- (35%) Build:
- Proficiently Manage OnBase & ECM systems
- Implement low code/no code Solutions
- Creating procedures to improve the existing systems by applying the appropriate changes or updates.
- Manage primary day to day unit functions of specialized technology (ex: OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)
- Configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports
- Create and optimize workflows & dashboards
- (20%) Support:
- Tier 3 support for production systems.
- Support SDLC
- Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact.
- User support
- System Reporting
- (15%) Document:
- Develop functional requirements
- Write technical requirements that detail the technical specifications and features of the solutions.
- Capture business process workflow diagrams
- Document work on approved project management software
- Create and manage knowledge base and deliver Technical Documentation
- (10%) Coordinate:
- Coordinate Releases / Change Request Owner
- Coordinate application upgrades
- Coordinate testing & deployment
- Manage user training
- Monitor user adoption
- Communicate using Agile Methodologies with a functional team
- (10%) Liaise:
- Liaison to business partners & users
- Works closely with Vendors both for implementation projects and issue support
- Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.
- (10%) Analyze:
- Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform.
- Analyze current business processes and systems to identify their strengths and weaknesses.
- Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction.
Required Education & Experience (Knowledge, Skills, & Abilities):
- 5 years of relevant experience with OnBase
- Bachelor’s degree or 4 additional years of experience in lieu of a degree
- Using Unity Client / Thick Client / Configuration
- Creating OnBase Document and Keyword Structures
- Creating Workflow and OnBase Scheduling
- OnBase Document Import Processor
- OnBase troubleshooting (e.g. Diagnostics Console)
- OnBase Security groups
- OnBase Retention
- Well-rounded and communicative
- Strong knowledge of OnBase, ECM, and OnBase solution uses
- Solution minded problem solver
- Collaborative and team player attitude with excellent communication skills both written and oral.
- Must adhere to the work schedule and attendance policy established by the manager.
- Must be able to confidently interact with technical, non-technical, and management staff.
- Perform review and refinement of the product backlog, sometimes contributing to setting priority.
- Stay up to date on the latest industry trends and technical advancements.
- Serves as on-call responder for software the team supports.
- Able to speak English fluently.
- Strong analytical skills with high attention to detail.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
- 7 years of relevant experience
- COLD / AFP import processors
- OnBase Dashboards
- Building and supporting OnBase Advanced Capture
- Using OnBase Studio
- Creating Capture Process Designer scan queues that include Advanced Capture steps
- General knowledge of OnBase Capture Pipelines and OnBase Scan Queues
- OnBase Office Integration/Plugins
- Hyland OnBase certification(s)
- Software Development Life Cycle (SDLC)
- Experience working with JIRA
- Experience working with SCRUM Agile
- Working knowledge of Remedy
- Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services.
- Ability to effectively coach and mentor juniors.
- Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
- Proven ability to define and solve complex business problems, leveraging best in class technical solutions.
Job Environment & Physical Requirements:
- Sitting for prolonged periods
- Computer for prolonged periods
- Telephone for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Five years of relevant experience with OnBase
- Bachelor's degree or four additional years of experience in lieu of a degree
- Experience using Unity Client, Thick Client, and OnBase configuration
- Experience creating OnBase document and keyword structures
- Experience creating OnBase workflows and scheduling
- Experience with OnBase Document Import Processor
- Experience troubleshooting OnBase, including use of Diagnostics Console
- Experience with OnBase security groups
- Experience with OnBase retention
- Strong knowledge of OnBase, ECM, and OnBase solution use cases
- Strong analytical, problem-solving, communication, and attention-to-detail skills
- Ability to interact confidently with technical, non-technical, and management staff
- Fluent English communication
- Ability to follow assigned work schedules and attendance policies
- Ability to serve as an on-call responder
- Seven years of relevant experience
- Experience with COLD/AFP import processors
- Experience with OnBase Dashboards
- Experience building and supporting OnBase Advanced Capture
- Experience using OnBase Studio
- Experience creating Capture Process Designer scan queues with Advanced Capture steps
- Knowledge of OnBase Capture Pipelines and Scan Queues
- Experience with OnBase Office Integration and plugins
- Hyland OnBase certification
- Software Development Life Cycle experience
- Experience working with JIRA
- Experience with Scrum Agile
- Working knowledge of Remedy
- Experience in large enterprise programs or projects, preferably financial services
- Ability to coach and mentor junior employees
- Experience managing multiple projects of varying complexity and duration
- Ability to define and solve complex business problems using technical solutions
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
