The Role
Viseven Group is a leading global B2B MarTech service provider, empowering Pharma and LifeScience companies since 2009. Our mission is to drive digital transformation and excellence, offering comprehensive end-to-end software and digital marketing services tailored to the pharmaceutical industry. The company's solutions, products, and services are actively used by the top 100 Pharma and Life Science companies.
At Viseven, our rapidly growing team boasts over 700 highly skilled professionals, including experts in development, design, business analysis, project management, delivery, sales, marketing, and customer success.
With a global footprint in more than 30 countries across the US, LATAM, Europe, and APAC, and physical offices in Ukraine, Poland, Estonia, India, and the US, we are well-positioned to serve our diverse clientele.
Join us and become part of a pioneering team dedicated to shaping the future of digital transformation in Pharma and Life Sciences across more than 50 countries around the globe.
Role description:
We are seeking a highly skilled and dynamic Omnichannel Senior Manager to lead and drive successful design and implementation of Omnichannel campaigns for our Clients, as well as help supporting the team in shaping and developing our services and offering in that space. It is an exciting, fast paced and high visibility role, working closely with the Sales (Account Directors), Delivery (Delivery Directors), Products and Solution Teams and the wider Senior Leadership Team to ensure ultimate success, adoption and Client Satisfaction.
Responsibilities:
- Establish and develop long-term relationships with international clients, understand their main goals and needs.
- Provide support in planning & execution of digital marketing campaigns and customer journeys for key clients.
- Ensure proper internal communication - translating client’s needs into specific actions within a cross-functional team.
- Establish and monitor KPIs as a holistic system to measure the success of the developed campaigns.
- Analyze campaign results and prepare proposals for improvement.
- Accumulate best practices on campaign planning and management to constantly share them with the team and client.
- Lead projects on a global/regional level in terms of strategic campaign development.
- Work with the Head of Omnichannel to develop and enhance our offering in Omnichannel Strategy and Transformation, aligned to the company vision and core domains of expertise.
- Act as an internal champion, coach and expert to educate our key stakeholders on these offerings (Sales, Omnichannel, wider Customer facing Teams, Delivery).
- Support Sales in pitching, development proposal and converting into Sales.
- Be a contributor for shaping approaches for projects.
Required Skills & Knowledge
- 5+ years of general experience with Omnichannel and digital marketing.
- Experience in the Life Sciences, Phrama or FMCG Industry is a must
- Fluent English from Upper-Intermediate, additional language is a plus.
- Breadth and depth of Omnichannel experience (brand planning, communication and messaging, Multichannel planning, Customer Engagement Planning, Campaign Execution, Reporting and Analytics).
- Experience of at least affinity with enabling technologies for deployment of Campaign and Content at scale including CRM, Marketing Automation, CMS, Content Authoring platforms.
- Exposure to Modular approaches to deploying Campaign and Content.
- Experience with marketing strategy development on a global or regional level with further scaling to countries level.
- Strong communication and customer-oriented skills as a must.
- Project management and marketing/digital campaign coordination and planning experience.
- Proactive and open-minded, with the ability to constantly learn and develop.
- Well-organized and responsible with an aptitude for problem-solving.
- Ability to multi-task and manage changing priorities in a fast-paced marketing environment, constantly striving for excellence.
- Solid understanding of the Microsoft Office Suite (PowerPoint, Excel).
What we provide:
We know our team members are key to achieving our goals, so we value and empower them to share their vision. We reward this passion with exceptional benefits, including:
Competitive Compensation: Regular performance-based salary and career development reviews.
Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
Career Growth: Opportunities for professional and career advancement.
Paid Time Off: 18 business days per year (20 business days after 2 years of service).
Sick Leave:
Non-documented: 4 business days per year.
Documented: 20 business days per year.
Family Leave: 3 paid business days for marriage, childbirth, or bereavement.
Medical Insurance: Comprehensive coverage.
English Courses: Learning opportunities to improve your language skills.
Professional Development: Participation in forums and conferences.
Corporate Events: Regular team-building activities and events.
Work Environment: Enjoy a comfortable, fully equipped office and the possibility to work from home.
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The Company
What We Do
Viseven is a Global MarTech Services Provider for Pharma and Life Sciences with more than 10 years of expertise in the industry. The company's solutions, products, and services are actively used by the TOP 100 Pharma and Life Sciences companies in more than 50 countries around the globe. With over 150 Veeva-certified specialists and the statuses of Veeva Silver Certified Technology Partner and Veeva DFAP Content Partner, Viseven offers custom solutions for pharmaceutical communications. We enable digital marketing transformation for enterprises of different sizes and digital maturity levels. Our expertise covers the entire range of relevant aspects, from modular content to customer journey management, aligning tech with strategic goals.
