Senior NOC Analyst

Summary of Position:

We are seeking a dedicated Senior Network Operations Analyst to operate and improve our Infrastructure Services which include: Voice & Video, Public Cloud, LAN, WAN and Data Center platforms. This role is pivotal in ensuring that our global infrastructure services are delivered and managed excellently, adhering to best practices and industry operational standards

Role Overview:

· Act as a primary contact for infrastructure-related services, ensuring alignment with internal standards and guidelines.

· Collaborate with various teams to maintain service quality, security, and compliance.

· Participate in service reviews, continual improvement and change management sessions.

· Monitor, operate, troubleshoot, and maintain the data center, Voice & Video, Webex,LAN, WAN and Public Cloud infrastructure, focusing on resiliency and security.

Key Responsibilities:

· Manage NOC Infrastructure Services services to meet agreed service levels.

· Participate in project and service reviews, ensuring adherence to budget, quality and process, compliance, and security standards.

· Support incident and major incident management and ensuring accurate service documentation.

· Monitor Infrastructure services availability, capacity and performance, proposing improvements where necessary.

· Independently driving system upgrades, patches, and migrations to enhance infrastructure capabilities.

Benefits of Working with Us:

· Engage in dynamic work environments and collaborate with passionate professionals.

· Be part of Alcon's new Network Operations Center.

· Collaborate with passionate professionals.

· Experience an international, collaborative workplace.

· Get involved with cutting-edge Infrastructure technologies and service management practices.

Key Requirements/Minimum Qualifications:

· University degree in Computer Science, Engineering, or a related field.

· 6+ years of IT experience in Voice, IP Telephony, CUCM, SIP, Webex and video with over 3 years in an advanced operations or engineering role.

· Proficiency in infrastructure management.

· Strong IT Infrastructure and end-user troubleshooting skills.

· Cisco CCNP or other Cisco/Juniper/AWS advanced industry certification in the areas of Voice, Video, Collaboration and Network, Cloud.

· ITIL Foundations

· Other relevant certifications or degrees are advantageous.

Preferred Qualifications:

· Experience in troubleshooting and resolving incidents and major incidents.

· Experience in implementing changes and fulfilling IT Infrastructure requests.

· Must be able to work independently on complex technical issues.

· Ability to communicate and collaborate with end users and service providers.

· Must be able to solve problems in a structured and methodical way.

· Proficiency with ServiceNow, ITIL, Cisco, Juniper, AWS, Azure platforms

Key Competencies:

· Results-driven approach with a focus on meeting and exceeding targets.

· Strong commitment to customer satisfaction and quality service delivery.

· Ability to act swiftly and decisively, prioritizing fast and effective solutions.

· Demonstrated self-discipline and commitment to achieving set objectives.

Work hours: 5:30 AM to 2:30 PM and 1:00PM to 10:00 PM IST (may slightly vary)

Relocation assistance: Yes

Employment Scams: Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

· This position requires excellent English communication skills, both written and verbal.

· The role is suited for individuals experienced in coordinating with service providers and managing complex infrastructure environments.

· Cross-cultural awareness and a global mindset is needed.

ATTENTION: Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.