Senior Network Support Engineer

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further – Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.
As our Senior Network Support Engineer, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies. This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers. You’ll be responsible for maintaining network components, monitoring network performance, and maintaining network security. You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.
If you're ready to take on a fast-paced and rewarding role in the world of network support, apply to join the Kyndryl team today!

Essential Roles & Responsibilities: 

• Customer-specific designated support at network level to troubleshoot and resolve networking problems.

• Dedicatedly monitor and review the network.

• Effectively work with multi-functional teams to resolve major customer issues.

• Ability to grasp network design concepts quickly and be able to provide the right solutions to the clients.

• Effectively craft and validate planned changes to software and hardware design.

• Deliver high level technical assistance and troubleshooting for resolving critical production issues for strategic customers.

• Respond to network management system alarms according to established processes.

• Client Meetings & Internal and External Audit.

• Your Future at Kyndryl
  Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Professional and Technical Expertise:

• A minimum of 8 -10 years of overall experience in Networking and exp in Cisco Nexus /ACI Technologies /LAN, WAN/ Data center infrastructure/ Juniper/HP.

• Experience with product lines like Nexus 9000,7000. Engineer must be experienced in and have internal product and/or Architecture knowledge.

• Experience in legacy to Cisco ACI network migration, VMM integration, L4-L7 services, micro-segmentation, Cisco ACI Multi-pod and Multisite are highly required.

• Working knowledge and experience BGP, OSPF, EIGRP, ISIS, Multicast is a definite plus.

• Working experience in vxLAN EPVN and MP-BGP is a required.

• Experience Implementing /Supporting Layer 2, Layer 3 implementations will be key & working knowledge in banking environment data center networking.

• Hands-on experience in Installation, Configuration and troubleshooting and/or Network Solution designing of Cisco ACI.

• A good communications skill is a must. Must have a demonstrated ability to relate to customer representatives at various levels.

• Must have good technical writing skills and have experience in writing test and implementation / Migration plans.

• Proven knowledge and experience in troubleshooting, switching, and routing.

• Minimum CCNP certification or equivalent knowledge.

• CCNP (Enterprise, Data Center) or CCIE (Data Centre).

• Willing to work in Shifts 24*7 on rotation basis from Client location.

• Working knowledge of ITIL.

• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX.

Preferred Skills and Experience:

• Experience in Cisco Nexus Dashboard is a plus.

• Executing migration windows and migration projects will be a plus.

• Cisco certifications (CCNP, CCSP) is mandatory, CCIE (Data Center, Enterprise) would be highly desirable.

• BE/ BTech/MCA/Diploma.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.