Senior Network Engineer

Posted 2 Hours Ago
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İstanbul, Şişli, İstanbul
3-5 Years Experience
Information Technology • Software
The Role
The Senior Network Engineer is responsible for handling customer tickets and implementing solutions, maintaining operational processes, troubleshooting issues, and providing technical support. Duties also include preparing solution documentation, performing routine maintenance, and ensuring effective communication throughout problem-solving. This role requires availability for on-call support and possible travel.
Summary Generated by Built In

Description
  • Handle customer tickets and preparing the solution implementation documents.
  • Collecting, tracking and fixing the problems.
  • Researching technical issue.
  • Operate routine maintenance, testing, problem troubleshooting, software upgrade, providing technical support
  • On-site support in case of major or critical problems
  • Responsible for handling technical cases on ticket system and keep tracking these problems during the whole resolving process
  • Focuses on routine maintenance, problem troubleshooting, software upgrade, Key event support, customer training, where you will be accountable for part of the solution and of the service process
  • Access products E2E analysis and troubleshooting;
  • Available after hours and weekends as needed and willing to work on-call rotation
  • Available to travel domestic, work location is Istanbul
Requirements
  • Engineering degree in Electronics or Computer Science or related field.
  • Advanced level of English is required.
  • Min. 4 years of experience in telecom industry especially in Access or Datacom Networks
  • Have the in-depth working knowledge of IP. (LAN/WAN network configuration & troubleshooting)
  • In-depth understanding and troubleshooting
  • Excellent interpersonal and communication skills, good team spirit, and adaptability.
  • Good problem solving, learning and reporting skills.
  • Good at all kinds of report making and presentation.
  • Good ability to diagnose network alerts, events or issues
  • Ability to work in a dynamic and heavy working environment.
  • Should be able to work as part of a project team or as an individual contributor
  • Essentially a Good Team Player
  • Ability to lead the team cooperation

Top Skills

Ip
Lan
Wan
The Company
Bellevue, WA
168,766 Employees
On-site Workplace

What We Do

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 180,000 employees, and we operate in more than 170 countries and regions. Founded in 1987, Huawei is a private company fully owned by its employees.

House Rules
This page is for ICT professionals with an interest in Huawei and our industry to engage in open discussions.
To facilitate dialogue, please follow these rules:
- Huawei holds the right to delete comments that are offensive, misleading, false, unlawful, off-topic and in violation of any regulations.
- Repeated violations of any of the above will be removed and users may be blocked.
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- Please be familiar with and follow LinkedIn's User Agreement.
- By publicly uploading a photograph or comment, you give Huawei permission to feature your content. This will always be credited.

Please visit the below portals for career or customer service queries.
Career page: http://bit.ly/2rdljD7
Customer service: http://bit.ly/2a4mXNY

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