iTD is seeking a Senior Network Engineer. You will work directly with the client Director, Network Engineering. You will be required to apply solid technical, business, and problem-solving skills and create productive relationships with business units and internal IT teams.
RESPONSIBILITIES:Network Architecture & Engineering:Design, implement, and support LAN (Cisco/Aruba), WAN, and WLAN (Aruba) infrastructure across corporate and retail environments
Engineer and troubleshoot network security systems, including SSL VPN solutions, Palo Alto and Fortinet firewalls
Provide end-to-end engineering and support, from end-points to Cloud Data Centers (Azure/OCI/GCP)
Ensure network designs comply with security policies and industry best practices
Evaluate new and emerging network security trends, products and technologies
Provide end-to-end technical support—from endpoints to cloud data centers
Lead and participate in triage for high-severity incidents (P1/P2), including root cause analysis and post-incident reporting (PIR)
Use Automation/Scripting for troubleshooting and administration of repeated tasks
Use Splunk to proactively analyze trends and alert on issues
Manage scheduled and emergency maintenance of network infrastructure
Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS, T1, DS3, QoS, etc.)
Provide day-to-day support of the LAN (Cisco/Aruba), WAN, and WLAN (Aruba) network
Participate in on-call rotation
Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues
Create and maintain comprehensive network documentation using tools like Visio, Lucidchart, Jira/Confluence, and SmartSheet
Provide detailed project plans and take ownership of project delivery end-to-end (Plan, Build, Run)
Communicate clearly with both technical and non-technical stakeholders
Work with application owners on troubleshooting issues, even though it may not be a network-related issue
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.
8+ years of overall network technology experience
3+ years of experience with networking and security technologies in a retail environment working directly with store cast
3+ years’ experience in Layer 7 Firewalls (Fortinet, PAN)
2+ years hands-on experience with cloud networking (Azure preferred)
Must have Aruba wireless experience
Aruba ClearPass experience is extremely helpful, including 802.1X, Radius, AAA, and policy management
Automation and GenAI experience a big plus
Identify opportunities for automation within software processes, including configuration, backup, and troubleshooting processes using automation and GenAI
Prefer some experience in scripting languages (Python, Ansible, PowerShell, or VBScript)
Load balancer experience (F5 and other LB technologies)
Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g., OpenAI, Anthropic, Google Gemini, or open-source models)
Understanding of prompt engineering, model tuning, and RAG architectures tailored to ingest technical network documentation and system logs
Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis
Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership
Soft skills – verbal and written communication are key attributes to be successful in this position
Be able to understand business needs and translate technical tasks
Must be results-oriented, self-motivated, and possess high energy
Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers, vendors, coworkers, employees, and upper management
Self-starter with a proactive approach—drives improvement without waiting for instruction
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at [email protected] and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
Skills Required
- 8+ years of overall network technology experience
- 3+ years of experience with networking and security technologies in a retail environment
- 3+ years' experience in Layer 7 Firewalls
- 2+ years hands-on experience with cloud networking
- Must have Aruba wireless experience
- Experience with automation and GenAI
What We Do
itD is a different kind of technology and software development consultancy that puts client needs at the center of what we do. We combine the experience of a full-service consultancy with the agility of a specialized firm to help clients reimagine and improve operations and solve challenges unique to their business. Founded in 2005, we are headquartered in Silicon Valley and are honored to have long term partnerships with many of the world’s leading enterprise technology firms. With onshore, nearshore and offshore capability centers we are able to provide seamless global reach. We define ourselves by solving the toughest challenges in business. To tackle these challenges, we deploy the best people armed with the best technology to help our clients by enabling next-generation experiences, transforming tech operations, leveraging BI and analytic depth to convert data to advantage, delivering advanced DevOps and software development services and unlocking the potential of AI. Our mantra as itD is “Innovate Transform Deliver” and as a proud woman- and minority-owned business, we are focused on delivering a unique perspective and approach that attracts a robust and diverse talent pool. We believe this diversity of talent, thinking and perspective leads to better outcomes for our clients and a positive impact in our communities through our focus on giving back initiatives. We invite you to bring us the challenges no one else can solve. Because while other firms might give up, pivot, or pass… Impossible drives us. Certified Woman Owned - WBENC
