City National Bank
City National Bank proudly offers services, tools and technology that put our people and communities first.
Charlotte, NC, USA

Senior nCino Support

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Employer Provided Salary: $111,408-$189,738 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

Support the nCino Business Product owner and Digital Lending Solutions team within the bank's Office of the President organization. This team supports, primarily commercial, lending activity with development of solutions and partnerships to enable our lending team operations and to secure the safety and soundness of our transactions. This role, specifically, will support overall product ownership activities for our nCino platform such as product strategy / roadmapping , requirements design, change management, UAT process management, escalated issue management and liaison with technology and SalesForce groups.nCino is a keystone tool and an important accelerant for our business. This position will afford a successful candidate the ability to shape lending solutions, collaborate with other key, growing functions at the bank, and demonstrate crucial initial progress from a project into a sustainable platform, for our managerial and executive teams
Office of the President Division
Working within the Office of the President division, you will be part of the team that provides strategic support and guidance to City National's commercial lines of business with a strong focus on integrated and streamlined risk and compliance programs.
What you will do

  • Provide Level 2 nCino support to users across all lines of business
  • Document issues clearly and comprehensively as production cases, defects, or incidents in systems such as Azure and ServiceNow
  • Investigate any data issues and work with upstream/downstream system contacts to resolve production issues
  • Performance of elevated system administrative functions (e.g., field overrides, record deletion, form gen updates, etc.)
  • Assist in maintaining call metrics tracking for cross-LOB issues and produce ad-hoc reports
  • Support Success Metrics Strategy, Ongoing Reporting, and continuous process improvement


  • Minimum 6 years of experience in financial services with exposure to commercial loan origination process
  • Minimum 3 years experience as a business analyst or role defining or translating business or functional requirements

Skills and Knowledge

  • Direct experience with nCino platform business ownership or management of functional capabilities strongly preferred
  • Experience working within an Agile development environment including coordinating training, testing, and change management processes
  • Certifications in Salesforce, nCino
  • Ability to drive consensus amongst differing business priorities
  • Sharp analytic skills with an ability to arrive at logical and quick conclusions, and to facilitate structured decision-making for teams and stakeholder group
  • Experience with relationship management, credit underwriting, closing and booking of customer and loan data
  • Ability to lead a team towards specific, measurable objectives
  • Experience with commercial loan origination, servicing, or collateral systems such as AFS, FIS, Moody's product suite preferred
  • Ability to take on increasing scope and level of responsibilities as this role evolve
  • Excellent verbal and written communication skills and the ability to convey messaging to a variety of levels of audience.
  • Ability to exercise independent judgment, see 'big picture', and employ reasoning and problem solving skills.
  • Excellent organizational skills.
  • Proficient in multi-tasking and prioritizing projects.
  • Attention to detail.
  • Advanced Microsoft Excel skills with knowledge of vlook-up, logical statements, pivot tables, macros preferred
  • Knowledge of CCAR or other regulatory reporting.

Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks .
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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What are City National Bank Perks + Benefits

City National Bank Benefits Overview

We strive to be the best at whatever we do, and that includes the benefits and perks we offer our colleagues.
We understand that colleagues have different needs. As a result, we look to offer a holistic program to support and address physical, emotional, financial and social needs.

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Our 11 Colleague Resource Groups (CRGs) help colleagues deepen their relationships and knowledge at work, encouraging more people to connect, learn and celebrate with each other.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSAs allow colleagues to set aside pretax dollars to help pay for medical and/or dependent day care expenses.
Disability insurance
Coverage generally begins the first day of the month following hire date. Short- and long-term disability benefits are available to colleagues to assist with periods of injury or illness.
Dental insurance
Preventive care as well as basic and major dental services are provided through either a preferred provider plan (PPO) or a dental maintenance plan (DHMO).
Vision insurance
Coverage is available for vision exams, contact lenses, glasses and frames.
Health insurance
Coverage generally begins on the first day of the month following employment, and colleagues are able to cover spouses, domestic partners and/or dependent children.
Life insurance
When you become eligible for CNB Benefits, the company will provide you with basic life insurance equal to 1½ times your annual base salary, up to a maximum of $100,000 of coverage – at no cost to
Wellness programs
Enjoy access to a wide range of health tools and resources, including health screenings, coaching and/or fitness challenges – all kept confidential and secure.
Financial & Retirement
401(K) matching
Pretax and Roth 401(k) - the company matches 75% of the first six percent of eligible pay a colleague contributes each pay period. Match dollars are immediately vested.
Performance bonus
Some positions may be eligible for bonus and/or commissions.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Paid volunteer time
Paid holidays
Paid sick days
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Customized development tracks
Paid industry certifications

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