Your impact
This position is primarily responsible for supporting the Mission Assurance function for the Space Systems Engineering and Operations (SSEO) department, including the development, management and delivery of quality documentation, processes, tools and training that enable SSEO to succeed. In collaboration with all SSEO departments, you will proactively observe, research, and participate in Management discussions to ensure that all documentation, tools and training are shared and meet SSEO's needs. To provide best practice change management, you will monitor compliance with current operating documents, training and tools in order to best assess SSEO's effectiveness and process alignment.
What you will do

• Define, implement, train and maintain an effective Mission Assurance program in compliance with Intelsat Concept of Operations (CONOPS).
• Maintain and track metrics (KPI) to evaluate operation efficiency and effectiveness.
• Review practices, procedures, policies and processes to improve efficiency and effectiveness and reduce risk in the Space Systems Operations and Engineering department.
• Drive the Failure Reporting, Analysis and Corrective Actions System (FRACAS) analysis and track status of corrective action implementation.
• Assess needs, develop and deliver quality procedures, processes, and training programs to the Satellite Control Center. Review and approve delivery of quality CONOPS compliant procedures and processes to the Satellite Control Center from other departments.
• Define and enforce formal change management practices that ensure compliance with CONOPS, ensuring alignment with other departments and corporate strategy.
• Ensure that training and documentation is consistent and compliant with CONOPS and aligned across departments.
• Coordinate drills across SSEO departments on a routine basis to ensure team readiness to cope with anomalies and refine existing procedure and processes and identify risks and area for improvement.
• Support training for new spacecraft and ground systems, and recurring training for evolving operations processes.
• Coordinate and collaborate with the SSEO departments to drive the development and execution of software to drive automation and efficiencies across the organization
• Realtime support (infrequently including off hours) of and follow-up investigation for major incidents (responsibility is shared among the team)
• Support SSEO management to communicate satellite health, providing the right level of detail and description of risk.
• Manipulate and synthesize various data sources to drive real-time efficiencies and reduce risk.
• Design and regularly review workflows across the organization to secure safe and efficient operations through interdepartmental collaboration.
• Work with SSEO management to coordinate cross-team technical efforts to drive best practices and ensure adherence to the CONOPs.
• Work with subject-matter-experts and SSEO management to review and refine contract documents to ensure adherence to the CONOPs and support the mission of the SSEO department

Your required experience/skills

• A technical bachelor's degree and at least 3 years of recent, relevant experience (or an equivalent amount of education and relevant work experience)
• Experience drafting specifications, evaluating proposals and supporting contract exhibit development
• Experience with process and workflow design, development and assessment
• Familiarity applying Systems Engineering techniques to assess organizational efficacy and identify potential problems
• Ability to investigate operational breakdowns based on relative experience and relevant documentation
• Experience with process, metrics, and data capture/manipulation techniques.
• Effective written and oral communication skills, adept at writing procedures and conveying information to multi-lingual internal and external customers with varying level of technical background
• Strong functional knowledge, experience and desire for documentation control and training delivery.
• Strong interpersonal skills with the ability to work in teams across diverse multiple disciplines and convey complex technical issues, to both technical and non-technical individuals.
• This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).

Your success in this role will look like:

• Interfacing between parts of the organization and working to assess and communicate the best path forward
• Distilling technical information from technical professionals into actionable guidance for diverse teams
• Exemplifying and instilling a culture of excellence and accountability, highlighting success while appropriately addressing shortcomings
• Enforcing guidelines in a manner that balances the cost and benefit for each interaction

It would be nice if you had:

• Design, Engineering or Operational knowledge of spacecraft
• Geostationary Flight Dynamics Experience
• Familiarity with Software development lifecycle and AGILE methods
• Familiarity with defining organizational policy
• Experience developing training programs for technical audiences

How we support you:

• Hybrid work environment offering up to two days per week work from home (for eligible positions)
• Development opportunities supporting professional growth championed by our dedicated Learning & Development team. 20-25% of our positions are hired internally!
• Ways to get involved: satellite launch parties, company connect events, charitable activities, team social events, recognition programs, and employee resource groups.
• Wide range of benefits and perks to help you stay healthy, happy, and productive. These include paid leave programs, medical, tuition reimbursement, and retirement benefits, employee wellness offerings, and more!

These benefits are designed to support your overall well-being and help you succeed in your role.
Our D&I Commitment
We're committed to fostering a culture and environment of diversity, inclusion and respect - a place where everyone can show up fully as themselves and do their best work every day. We're a technology leader committed to advancing diverse, inclusive teams - where belonging is rooted in our culture. Intelsat has an established Diversity & Inclusion Council and Employee Resource Groups. Intelsat is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, national origin, ethnicity, age, disability, pregnancy, veteran status, sexual orientation, gender identity or any other characteristic protected by applicable law.
While it is important to note that meeting the minimum qualifications is a fundamental requirement for consideration, if you are enthusiastic about this role and are unsure how well your experience aligns with these requirements, we encourage you to apply. Our recruitment team will assess your application and determine if your skills and qualifications meet the essential criteria for this role or whether there might be another role within our organization that is a better match.
Other Job Info:

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• CALIFORNIA STATE EXEMPT Pay Rate: The annual salary range for this position is $98,000 to $130,000. In determining compensation, Intelsat considers factors including position scope and responsibilities, candidate's work experience, education/training, skills, internal peer equity, as well as others when extending an offer.

About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled