The Role
Lead day-to-day delivery and client partnership for Google’s Hardware CRM and Onsite programs. Coordinate cross-functional CRM and Onsite teams, manage delivery planning, reporting, risks, and stakeholder communication. Ensure projects, campaigns, and launches are delivered on time and to quality standards while driving continuous improvement in operational processes and governance.
Summary Generated by Built In
About Algomarketing
Algomarketing are experts at delivering programs and resourcing for strategic roles within marketing teams. We are a global team of marketing specialists spanning 30 countries across Asia Pacific, the Americas, Africa, and Europe.
Our team brings experience from some of the world's leading brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz.
We empower marketers through Algorithmic Marketing — a data-driven approach that delivers deeper insights, faster execution, and streamlined operations.
Overview
We are seeking a Senior Marketing Operations Account Manager to oversee the day-to-day delivery and client partnership for Google's Hardware CRM and Onsite programs.
Working across dedicated CRM and Onsite teams, this role ensures projects, campaigns, launches, and operational workstreams are delivered efficiently, consistently, and to the highest quality standards.
Acting as the bridge between Google stakeholders and delivery teams, you will coordinate priorities, manage delivery planning, oversee governance processes, and ensure alignment across multiple workstreams and markets.
This role requires a highly organised and proactive individual who can manage complex stakeholder environments, balance competing priorities, and maintain visibility across a broad portfolio of initiatives.
You will work closely with team leads, producers, specialists, and client stakeholders to ensure successful execution while continuously improving operational processes and delivery performance.
Success in this role comes from building trusted relationships, maintaining strong operational control, and ensuring teams are positioned to deliver exceptional results across both CRM and Onsite functions.
Key Responsibilities
Client Relationship Management
What We're Looking For
Skills, Knowledge & Expertise
Requirements
About
Join Algomarketing: Empowering Marketers and Sales through InnovationAt Algomarketing, we revolutionize industry standards by propelling world-leading brands to new heights with rapid insights, accelerated executions, and seamless operations. Our team leverages cutting-edge technologies like machine learning, natural language processing, and robotic process automation to transform marketing and sales landscapes.We are a global marketing & sales operations and technology consultancy with a presence in 27 countries across 6 continents. Our diverse team of 100+ marketing and MarTech experts collaborates to deliver impactful, data-driven solutions.Join us to be part of an innovative, dynamic environment where your skills will help drive the future of marketing. Experience professional growth and make a global impact with Algomarketing.Learn more about our services through our customer success stories, where we've brought the concept of Algorithmic Marketing to life. Visit our website to read more.
Algomarketing are experts at delivering programs and resourcing for strategic roles within marketing teams. We are a global team of marketing specialists spanning 30 countries across Asia Pacific, the Americas, Africa, and Europe.
Our team brings experience from some of the world's leading brands, including Google, Stripe, Workday, Worldpay, Accenture, ACI Worldwide, GSK, and Allianz.
We empower marketers through Algorithmic Marketing — a data-driven approach that delivers deeper insights, faster execution, and streamlined operations.
We are seeking a Senior Marketing Operations Account Manager to oversee the day-to-day delivery and client partnership for Google's Hardware CRM and Onsite programs.
Working across dedicated CRM and Onsite teams, this role ensures projects, campaigns, launches, and operational workstreams are delivered efficiently, consistently, and to the highest quality standards.
Acting as the bridge between Google stakeholders and delivery teams, you will coordinate priorities, manage delivery planning, oversee governance processes, and ensure alignment across multiple workstreams and markets.
This role requires a highly organised and proactive individual who can manage complex stakeholder environments, balance competing priorities, and maintain visibility across a broad portfolio of initiatives.
You will work closely with team leads, producers, specialists, and client stakeholders to ensure successful execution while continuously improving operational processes and delivery performance.
Success in this role comes from building trusted relationships, maintaining strong operational control, and ensuring teams are positioned to deliver exceptional results across both CRM and Onsite functions.
Key Responsibilities
Client Relationship Management
- Serve as the primary day-to-day contact for assigned Google stakeholders across CRM and Onsite programs.
- Build strong working relationships and become a trusted operational partner.
- Manage stakeholder communications, expectations, priorities, and project updates.
- Support governance meetings, business reviews, and planning sessions.
- Coordinate delivery across CRM and Onsite teams, ensuring priorities, timelines, and dependencies are clearly understood.
- Maintain visibility across active projects, campaigns, launches, and operational workstreams.
- Monitor delivery progress and proactively identify risks, blockers, and resource challenges.
- Partner with team leads to ensure work is delivered on time, within scope, and to agreed quality standards.
- Manage delivery trackers, resource planning, project reporting, and operational dashboards.
- Prepare status updates, governance materials, and performance reports for client and leadership stakeholders.
- Support quarterly planning cycles and ongoing workload forecasting activities.
- Maintain clear documentation of delivery plans, risks, decisions, and actions.
- Facilitate collaboration between CRM and Onsite teams to ensure consistent delivery approaches and efficient execution.
- Coordinate stakeholder reviews, approvals, project kick-offs, and delivery milestones.
- Support resource allocation and prioritisation discussions across teams.
- Ensure information flows effectively between all parties involved in delivery.
- Track and manage delivery risks, escalations, and operational issues.
- Support issue resolution by coordinating stakeholders and ensuring timely follow-up.
- Escalate strategic or high-impact concerns when required.
- Contribute to mitigation planning and continuous process improvement.
- Identify opportunities to improve delivery processes, reporting frameworks, and stakeholder engagement models.
- Support the implementation of operational best practices across CRM and Onsite teams.
- Contribute to documentation, playbooks, and governance processes that improve scalability and consistency.
- Strong communication and facilitation skills.
- Highly organised with excellent attention to detail.
- Proactive and solutions-oriented mindset.
- Strong collaboration and cross-functional leadership capabilities.
- Comfortable operating in dynamic environments with evolving priorities.
- Strong sense of ownership, accountability, and customer focus.
Skills, Knowledge & Expertise
Requirements
- 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
- Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
- Strong understanding of CRM, digital production, campaign delivery, or website operations.
- Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
- Excellent project management, planning, and organisational skills.
- Strong reporting, communication, and presentation skills.
- Experience using project management and workflow tools.
- Ability to manage competing priorities while maintaining strong attention to detail.
About
Join Algomarketing: Empowering Marketers and Sales through InnovationAt Algomarketing, we revolutionize industry standards by propelling world-leading brands to new heights with rapid insights, accelerated executions, and seamless operations. Our team leverages cutting-edge technologies like machine learning, natural language processing, and robotic process automation to transform marketing and sales landscapes.We are a global marketing & sales operations and technology consultancy with a presence in 27 countries across 6 continents. Our diverse team of 100+ marketing and MarTech experts collaborates to deliver impactful, data-driven solutions.Join us to be part of an innovative, dynamic environment where your skills will help drive the future of marketing. Experience professional growth and make a global impact with Algomarketing.Learn more about our services through our customer success stories, where we've brought the concept of Algorithmic Marketing to life. Visit our website to read more.
Skills Required
- 5+ years of experience in account management, project management, program management, marketing operations, or digital delivery environments.
- Experience supporting complex marketing, digital, ecommerce, or customer experience programs.
- Strong understanding of CRM, digital production, campaign delivery, or website operations.
- Experience managing multiple stakeholders and concurrent workstreams in fast-paced environments.
- Excellent project management, planning, and organisational skills.
- Strong reporting, communication, and presentation skills.
- Experience using project management and workflow tools.
- Ability to manage competing priorities while maintaining strong attention to detail.
- Strong communication and facilitation skills.
- Proactive, solutions-oriented mindset with strong collaboration and cross-functional leadership capabilities.
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The Company
What We Do
Algomarketing is a global marketing operations and technology consultancy that helps enterprise B2B marketing teams scale their impact. By embedding AI-native practitioners into client teams, they identify high-leverage workflows, co-build AI-driven solutions, and upskill staff to ensure long-term self-sufficiency. Their approach combines deep marketing expertise with cutting-edge technologies like machine learning and automation to drive measurable growth and operational efficiency for world-leading brands.
