Background
The Condominium Authority of Ontario (CAO) is a modern, digital-first organization serving Ontario's rapidly evolving condominium sector through information, education, and dispute resolution services.
As a trusted delegated administrative authority (DAA) consumer protection organization with province-wide impact, the CAO offers a unique opportunity to contribute to meaningful public-interest work while helping shape the future of condominium living in Ontario.
We are a collaborative, high-performing team that values innovation, accountability, continuous improvement, and practical problem-solving. Our team members tell us they value the opportunity to make a visible impact, work closely with leadership, and contribute to an organization where ideas are welcomed and acted upon.
We are accountable to the government through the Administrative Agreement with the Minister of Public and Business Service Delivery and Procurement. The seven-member Board of Directors provide strategic guidance and oversight of the organization.
We are an organization driven by our vision, mission and values:
Our Vision: Strong and vibrant condominium communities in Ontario.
Our Mission: Engage and empower Ontario’s condominium communities with information, education, and dispute resolution
Corporate Values: Innovation, trust, teamwork, value for money, integrity, fairness
Team Values: Respect, trust, diversity, collaboration, leadership
We value flexibility and have adopted a hybrid work model whereby employees use a combination of working remotely 2 days a week and in the office for 3 days in Toronto’s Financial District.
Role Purpose
Reporting to the Director of Communications and Stakeholder Relations, this role is responsible for creating impactful content across various platforms and channels. This role contributes to web content, blogs, key messages, social media, speeches, reports, and presentations.
Key Responsibilities
- Develop and coordinate a range of print and digital communications, such as e-blasts, news releases, media responses, pitched articles, speeches, key messages, presentations, and internal communications.
- Provide internal communications support to the CEO and Executive Leadership Team.
- Supports marketing activities by working with external vendors.
- Supports ad-hoc stakeholder relations and government relations activities,
- Ensure all communications products are error-free, adhere to style guidelines, and align with CAO priorities.
- Simplify technical information into engaging, accessible, and easy-to-understand content.
- Collaborate with colleagues to generate fresh, creative content ideas tailored to the target audience.
- Analyze data to enhance reader engagement and retention.
- Conduct quality control reviews of web content to ensure alignment with corporate communications goals.
- Manage projects across multiple channels and audiences, ensuring timely and effective delivery.
- Advocate for the use of plain language in all organizational communications.
- Ensure content is posted promptly for maximum impact.
- Lead the content development for the CAO’s annual Strategic Business Plan and Annual Report.
- Perform other related duties as assigned.
Qualification, Skills & Knowledge
- University degree or diploma in a related field or an equivalent combination of education and experience
- Minimum 5 years working in Communications, Journalism or Public Relations
- Minimum 5 years writing experience
- Creative, detail-oriented writer with excellent project management skills and a passion for research and storytelling
- Exceptional editing and writing skills
- Comfort working within a style guide
- Demonstrated time management skills
- Ability to work individually as well as part of a team
- Ability to prioritize and manage conflicting demands
- Proven ability to collaborate effectively to drive performance and results
- Bilingual (English/French) an asset
Why Join Us?
- Base salary of CAD 73,000 - CAD 93,000
- Eligibility for discretionary performance-based awards
- 100% employer-paid medical, dental, and vision coverage
- Employer-matched RRSP/TFSA contributions
- Flexible hybrid work model (two remote days per week)
- Vacation, personal, and sick days
- Professional development and learning support
- Employee gym and bike-share discounts
If this is exciting and something you hope to take your career to, please apply by November 24, 2026 4 pm
Disclaimer
We thank everyone for their interest in joining our dynamic team, but due to the high volume of applications received only those qualified will be contacted.
CAO is an equal opportunity employer, encouraging workplace diversity. All qualified individuals will be considered without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, marital status or any other characteristic protected by law.
CAO welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Skills Required
- University degree or diploma in a related field, or equivalent education and experience
- At least 5 years of experience in communications, journalism, or public relations
- At least 5 years of writing experience
- Exceptional writing and editing skills
- Experience working within a style guide
- Project management skills
- Time management skills
- Ability to prioritize and manage conflicting demands
- Ability to collaborate effectively and work independently
- Bilingual English and French
What We Do
The Condominium Authority of Ontario is a consumer protection agency and delegated administrative authority dedicated to supporting condominium communities throughout Ontario. The organization enhances consumer protection by providing vital information, education, resources, and dispute resolution services. Its primary mission is to help condominium communities thrive and support the effective management and governance of condominium corporations across the province.
