Senior Manager, Threat Detection and Response (SOC)

Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

We are seeking an experienced incident response and threat detection leader to join our team as the Senior Manager, Threat Detection and Response. You will be responsible for the strategic direction of the CLEAR’s Security Operations Center, daily operations and investigations of potential security incidents, and driving operational excellence. You will drive change across both the larger Security organization and the rest of CLEAR’s attack surface by identifying and raising areas for improvement.

What you'll do:

• Hire, develop, and grow incident response and threat analyst talent by providing career growth support, effective leadership, and performance reviews.
• Manage a team of geographically dispersed incident response and threat analysts responsible for monitoring CLEAR’s environment and investigating anomalies.
• Develop and drive a strategic roadmap for continuous improvement to processes, tooling, and people.
• Handle daily operations including driving operational excellence in investigations and providing investigation support.
• Command complex security incidents working with executive leadership and cross-functional teams to drive containment and resolution.
• Write strategic incident response playbooks and maintain relationships with cross-organizational stakeholders.
• Prepare and run training tabletops for relevant cybersecurity incidents.
• Collaborate with the Detection Engineering team to ensure new data sources are being onboarded, new detections are developed, and resiliency is baked into the security operations stack.
• Make key tooling decisions including requirements gathering, running proof of concept trials, and maintaining relationships with key vendors.
• Partner with the compliance organization to ensure the Security Operations Center maintains all compliance standards and provide evidence showing compliance.
• Draft communications for Security Incidents for both internal and external stakeholders.

How you'll measure success:

• Evaluate operational effectiveness by tracking incident response times, resolution accuracy, and overall handling effectiveness, along with improvements in processes and tooling.
• Successful implementation against the strategic roadmap, including capability expansion, development of response playbooks, and management of complex incidents.
• Improved quality of internal and external communications, adherence to compliance standards, and effective collaboration with stakeholders.

What you're great at:

• 4+ years of experience managing a team of incident responders and threat analysts including both technical management and people leadership.
• 8+ years experience performing incident response and SOC responsibilities. 
• Ability to communicate technical concepts in terms understandable by all stakeholders.
• Working knowledge of security best practices, common vulnerabilities/attacks, and cloud infrastructure.
• Experienced in performing digital forensics, threat hunting, and malware analysis.
• Understanding of core concepts of networking, containerization, security automation, and operating systems (Windows, Linux, MacOS).
• Thinking strategically to build both short term and long term roadmaps to drive iterative improvements.

How You'll be Rewarded:

At CLEAR, we help YOU move forward - because when you’re at your best, we’re at our best. You’ll work with talented team members motivated by our mission of making experiences safer and easier. Our offices are bright and energetic with an open concept and plenty of conference rooms and casual co-working spaces. We also offer catered lunches every day and have fully stocked kitchens. Outside of the office, we invest in your well-being and learning & development with stipends and reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family-building benefits (fertility and adoption/surrogacy support), flexible time off, annual wellness stipend, free OneMedical memberships for you and your dependents, a CLEAR Plus membership, and a 401(k) retirement plan with employer match. The base salary range for this role is $190,000-$230,000, depending on levels of skills and experience.

The base salary range represents the low and high end of CLEAR’s salary range for this position. Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance. The range listed is just one component of CLEAR’s total compensation package for employees and other rewards may include annual bonuses, commission, Restricted Stock Units

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

We are committed to a transparent and secure hiring process. All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile). We encourage candidates to remain alert to job scams and to report any suspicious activity.

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