Senior Manager, Technology Operations

Position Summary...

What you'll do...

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability — and everything in between. As a Walmart associate, you will play a critical role in shaping the future of shopping with highly talented individuals, in an environment that values dedication, ingenuity and collaboration. Here, your work makes an impact every day. If you’re hungry to own your career and catapult ideas into action, read on.

Description

This role will support multiple seller risk focused workstreams; responsible for ensuring we continue to pursue data driven decisions, track progress, and implement improvements to exceed seller and customer expectations. Walmart Marketplace Risk team is focused on developing best in class tools, technology, and operational processes to accelerate new seller growth. While balancing financial risks and protecting the seller and shopper experience. The team is seeking ambitious candidates that are curious, resilient, and go getters. A successful candidate is a natural self-starter with an entrepreneurial spirit who is results driven. This role is heavily cross-functional with product, data science, engineering, operations, finance, and compliance. Requiring the ability to establish & nurture deep cross functional partnerships that connect complimentary efforts across the organization to enable the launch of scalable systems and services that allow us to meet our mutual objectives while maintaining a focus on efficient operations.

• Help to understand, predict/prevent, and control negative customer experience or business outcomes resulting from fraud and other abuse of selling privileges on the Walmart Marketplace, through the practical application of appropriate technologies.
• Identify and address technology & process improvement opportunities, demonstrating adaptability and promoting continuous improvement; conduct competitive assessments, develop business cases, and set risk objectives and KPIs for the seller experience.
• Develop technology roadmaps to deliver seller risk capabilities across the life cycle in areas such as item setup & listing abuse, seller identity access and account management vulnerabilities, global seller risk and device intelligence, or terms of use and reputational manipulation.
• Define and lead requirements with key partners (product management, design, and engineering), championing seller risk strategy improvements, sharing best practices and promoting standardization across the seller experience.
• Develop & leverage data driven insights to continuously examine & optimize business processes, workflows & tools for both internal & external users with the goal of increasing efficiency, reducing cost, or improving the customer & seller experience.
• Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on global seller risk management.
• Help drive marketplace risk strategy, presenting to executive level stakeholders and senior level management, developing and executing a plan of action for sensitive scenarios

Required Experience

• 7+ years of experience in business or product operations & strategy, process improvement, or related fields
• 5+ years of experience working with engineering and/or data science teams in developing solutions to address business problems
• Strong analytical skills – creative problem-solver that can leverage sources of information from disparate sources and deliver comprehensive, balanced, and actionable analysis
• Strong oral and written communication skills – including the ability to develop and deliver complex messages in a simple, actionable way
• Proven ability to bridge data with business insights to drive relevant, actionable output
• Team player who is a self-starter and able to thrive in a dynamic, results-oriented environment
• Previous eCommerce, Marketplace, and Risk experience; operations or product experience roles a plus

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity - unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.

Who We Are
Join Walmart and your work could help over 275 million global customers live better. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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Hoboken, New Jersey US-10649/Seattle, Washington US-11573:The annual salary range for this position is $108,000.00-$216,000.00

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Sunnyvale, California US-04397:The annual salary range for this position is $117,000.00-$234,000.00

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Bentonville, Arkansas US-10735:The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience inproject management, program management, program operations, or related area.Option 2: 7 years’ experience in project management, program management, program operations, or related area.2 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

680 West California Avenue, Sunnyvale, CA 94086-4834, United States of America