WHO YOU’LL WORK WITH
The Senior Manager, Technology Operations Support, Japan, is part of the Japan Technology team within the Geos and Marketplace Experiences (GaME) organization. The role partners closely with engineers, production support teams, business system analysts, and senior leaders across Japan, the Asia Pacific Latin America (APLA) geographies, and global teams to deliver reliable, scalable, and resilient technology operations that support Nike’s business priorities.
WHO WE ARE LOOKING FOR
Nike is looking for a Senior Manager, Technology Operations Support, Japan, who brings strong operational leadership, sound technical judgment, and a people‑first mindset. This leader is responsible for building and developing a high‑performing team that supports enterprise technology capabilities across Retail, Digital, Supply Chain, and Corporate functions. The role requires the ability to operate effectively in complex environments, influence across organizational boundaries, and balance business priorities with operational excellence.
The ideal candidate demonstrates accountability, resilience, and curiosity. They lead with clarity, communicate with purpose, and continuously look for ways to improve service reliability, processes, and team capability while fostering trust across technology and business partners.
- Minimum 8–9 years of experience in the IT industry, including technology operations or service management.
- Bachelor’s degree in Computer Science, Information Systems, or a related field.
- Strong foundation in IT service management, including extensive knowledge of ITIL frameworks; experience with ServiceNow is a plus.
- Proven ability to lead teams, manage ambiguity, and collaborate effectively with cross‑functional stakeholders, including experience working with or managing in‑house teams while promoting collaboration and effective team dynamics.
- Strong oral and written communication skills in both English and Japanese, with the ability to communicate clearly with local and global partners.
WHAT YOU’LL WORK ON
You will lead operational support for enterprise technology platforms that enable Nike’s consumer, marketplace, and corporate operations in Japan. You will work closely with technology and business partners to ensure services are stable, resilient, and continuously improving.
- Own operational support for enterprise software, systems, and infrastructure across Consumer and Marketplace (Nike Direct Digital), Retail, Supply Chain, and Corporate Functions (Finance / HR).
- Provide end‑to‑end operational oversight across ERP, Order Fulfillment, Point of Sale (POS), and eCommerce platforms.
- Lead and continuously improve Incident Management practices to strengthen service reliability and meet service level agreements (SLAs).
- Own the full incident lifecycle, partnering with cross‑functional teams to contain issues and minimize business impact.
- Collaborate with Business System Analysts (BSAs) and Technical Subject Matter Experts (SMEs) to perform root cause, risk, and impact analysis.
- Drive management reporting and insights by identifying trends, improvement opportunities, and escalating business‑critical issues.
- Build strong relationships with peers, vendors, and leaders through clear communication, training, and user enablement.
Skills Required
- 8-9 years of experience in the IT industry
- Bachelor's degree in Computer Science or related field
- Extensive knowledge of ITIL frameworks
- Experience with ServiceNow is a plus
- Strong oral and written communication skills in English and Japanese
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
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Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
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Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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