(Senior Manager) Associate Digital Product Owner CRM

At Genmab, we’re committed to building extra[not]ordinary futures together, by developing antibody products and pioneering, knock-your-socks-off therapies that change the lives of patients and the future of cancer treatment and serious diseases. From our people who are caring, candid, and impact-driven to our business, which is innovative and rooted in science, we believe that being proudly unique, determined to be our best, and authentic is essential to fulfilling our purpose.

Role & Department

We are looking for a dedicated and experienced Product Owner to join our Commercial and Enabling Functions IT & Digital team, focusing on CRM and Field Systems.

On the journey to build digital commercial capabilities Genmab IT&D has adopted a highly customer centric, product oriented operating model in building and evolving digital capabilities and has invested in cutting edge technology platforms to speed up go to market for external and internal facing digital products, and in this journey Genmab welcomes passionate product leaders to join the global commercialization team to build and manage top notch digital experience for Genmab patients and customers.

As Product Owner you will be responsible for managing and optimizing our CRM related systems, applications, and tools supporting essential field team execution. 

This is a role with empowered decision making and potential to explore innovation across the Commercial systems and use. 

As a Product Owner in our Commercial and Enabling Functions IT & Digital team, you will have a key role in enhancing our Field facing technology capabilities. You will work with your Product Team members and other IT&D colleagues as well as our colleagues in the business, transforming product vision, business requirements, and user needs into a well-organized backlog and practical user stories. Execution is based on an agreed roadmap, and you will ensure that each release is following our Computerized System Life Cycle procedures and are compliant with the regulations in the respective markets. 

This is a leadership role and will have to provide a strong leadership to the digital product delivery teams to help deliver on time and on budget without compromising on quality. The success for this role will depend on the ability to be very detail oriented, keeping a constant check on quality of delivery by the product teams.

Responsibilities

• Responsible for the overall Product Vision and metrics (e.g., Objectives & Key results (OKRs) fulfillment of the applications being delivered.
• Develop and maintain a clear product vision, strategy and roadmap in alignment with business goals and stakeholder needs
• Prioritize and maintain product back-log features and enhancements based on user feedback, business goals, and technical constraints
• Function as the primary point of contact for IT & Digital to the Customer Experience & Insights business owner.
• Facilitate the agile ceremonies, such as sprint planning, sprint review, and sprint retrospective, and provide feedback and coaching to the team
• Collaborate with users, your Product Team and other stakeholders to gather requirements and ensure successful implementation of system enhancements
• Track and report on product performance, addressing any issues affecting quality or user satisfaction, and optimize processes for improved efficiency
• Manage budget planning and allocate resources for both product roadmap and ongoing operational support
• Identify improvements to existing operational processes and procedures

Requirements: 

• A degree in life sciences, bioinformatics or computer science
• Experience in the Commercial and Medical Field Operations area
• Excellent written and verbal communication with abilities to translate complex business problems and requirements into digital product goals.
• 8+ years of experience in IT and software development in the Life Science, Pharma or BioTech industry required
• 5+ years of experience working as a digital product owner or digital product manager
• 3+ years of experience leading CRM solutions delivery, on Veeva CRM and salesforce.com
• Has experience of product centric IT delivery model and product management skills
• Has hands on experience developing Commercialization digital products like CRM, Salesforce and\or SaaS (Software As a Service) applications.
• Has clear understanding of digital DevOps, CICD pipeline, DevSecOps, and Digital best practices
• Equally capable of speaking technology and business language
• Great team player with strong leadership qualities and sharp negotiation skills 
• Solid knowledge of the agile methodologies, the Scrum framework, and the agile tools, such as Jira and Confluence
• Certified Product Owner certification and project management experience are preferred

About You

• You are passionate about our purpose and genuinely care about our mission to transform the lives of patients through innovative cancer treatment
• You bring rigor and excellence to all that you do. You are a fierce believer in our rooted-in-science approach to problem-solving
• You are a generous collaborator who can work in teams with diverse backgrounds
• You are determined to do and be your best and take pride in enabling the best work of others on the team
• You are not afraid to grapple with the unknown and be innovative
• You have experience working in a fast-growing, dynamic company (or a strong desire to)
• You work hard and are not afraid to have a little fun while you do so

Locations

Genmab leverages the effectiveness of an agile working environment, when possible, for the betterment of employee work-life balance. Our offices are designed as open, community-based spaces that work to connect employees while being immersed in our state-of-the-art laboratories. Whether you’re in one of our collaboratively designed office spaces or working remotely, we thrive on connecting with each other to innovate.

About Genmab

Genmab is an international biotechnology company with a core purpose guiding its unstoppable team to strive towards improving the lives of patients through innovative and differentiated antibody therapeutics. For more than 20 years, its passionate, innovative and collaborative team has invented next-generation antibody technology platforms and leveraged translational research and data sciences, which has resulted in a proprietary pipeline including bispecific T-cell engagers, next-generation immune checkpoint modulators, effector function enhanced antibodies and antibody-drug conjugates. To help develop and deliver novel antibody therapies to patients, Genmab has formed 20+ strategic partnerships with biotechnology and pharmaceutical companies. By 2030, Genmab’s vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO™) antibody medicines.

Established in 1999, Genmab is headquartered in Copenhagen, Denmark with locations in Utrecht, the Netherlands, Princeton, New Jersey, U.S. and Tokyo, Japan. 

Our commitment to diversity, equity, and inclusion

We are committed to fostering workplace diversity at all levels of the company and we believe it is essential for our continued success. No applicant shall be discriminated against or treated unfairly because of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information. Learn more about our commitments on our website. 

Genmab is committed to protecting your personal data and privacy. Please see our privacy policy for handling your data in connection with your application on our website https://www.genmab.com/privacy.