Do work that matters
The Chief Operations Office (COO) is the strategic centre and engine room of the Group, focused on delivering efficient processes relating to the origination, production, validation and fulfilment of transactions and trades across the Group as well as key regulatory programs. Core to the functions of the COO is a focus on customer. Every single process that we execute has a significant impact on the customer experience.
About the role
We’re looking for someone curious and motivated to help shape the future of AI at CBA. Reporting into the Executive Manager, AI, Data & Analytics Strategy, you’ll work on high-impact projects that improve customer experience and business performance. You’ll collaborate with senior leaders across business, technology and operations and be supported by a team that values learning, diverse thinking and personal growth.
In this newly established hybrid role, you'll join a high-performing team responsible for shaping and delivering strategic priorities across Fraud, Scams, Financial Crime and Operations. You'll partner with senior leaders to develop strategy, drive execution and deliver initiatives that accelerate the adoption and impact of Data, Analytics and AI across COO. Success will require strategic problem-solving, stakeholder engagement and the ability to translate ideas into meaningful business outcomes. Experience in AI, Data or Analytics is advantageous, but not essential.
Your Responsibilities
Contribute to the development, refinement and execution of COO's Data, Analytics and AI strategy, supporting a transformative agenda across the Group.
Develop strategic analysis, recommendations and executive-ready materials to support decision-making, governance and delivery of key priorities across COO.
Partner with senior stakeholders to identify opportunities, solve complex business problems and translate strategic priorities into tangible initiatives that deliver measurable value.
Lead and execute end-to-end strategic projects, including problem definition, stakeholder engagement, research, analysis, synthesis of insights and recommendation development.
Facilitate workshops and ideation sessions, helping shape innovative solutions and drive alignment across diverse stakeholder groups.
Contribute to the prioritisation of AI initiatives across COO, ensuring investment decisions align to strategic objectives and business outcomes.
Help drive AI adoption and organisational readiness by partnering with teams across COO to embed Data, Analytics and AI capabilities at scale.
Your Skills & Experience
Experience in business strategy consulting at a major consulting firm or corporate in-house strategy function.
Exposure to the financial services sector is a plus.
Experience in creating technical strategies for large organisations; excellent problem-solving skills.
Ability to self-start, take ownership, work independently and drive outcomes on complex strategic cases, with demonstrated structured problem-solving capability and hypothesis-led thinking and analysis.
Exceptional verbal and written communication and stakeholder engagement skills.
An ability to inspire and influence others, with a proven ability to create a vision and build shared purpose across matrix reporting structures.
Exposure to Data, Analytics and AI (desirable not essential).
At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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Skills Required
- Experience in business strategy consulting at a major consulting firm or in-house corporate strategy function.
- Exposure to the financial services sector.
- Experience creating technical strategies for large organisations.
- Ability to self-start, take ownership, work independently and drive outcomes with structured problem-solving and hypothesis-led analysis.
- Exceptional verbal and written communication and stakeholder engagement skills.
- Proven ability to inspire and influence others and build shared purpose across matrix reporting structures.
- Understanding of Data, Analytics and AI, with experience contributing to delivery of strategic initiatives and business transformation outcomes.
Commonwealth Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commonwealth Bank and has not been reviewed or approved by Commonwealth Bank.
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Leave & Time Off Breadth — The bank offers additional Life Leave, the option to purchase up to four extra weeks, pet leave, and paid volunteering leave alongside flexible-working options. Public materials indicate these leave features compare well within Australian banking.
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Parental & Family Support — Permanent employees can access up to 18 weeks of paid parental leave, and superannuation is paid for up to 34 weeks of unpaid parental leave. These provisions extend support for new parents beyond standard settings.
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Wellbeing & Lifestyle Benefits — Access includes CBHS Health Fund, Fitness Passport, a 24/7 wellbeing platform with telehealth, an Employee Assistance Program, and employer‑paid income protection for up to two years, alongside staff banking perks and share plans. This combination provides day‑to‑day value across health, protection, and financial perks.
Commonwealth Bank Insights
What We Do
Australia’s leading provider of financial services including retail, premium, business and institutional banking, funds management, superannuation, insurance, investment and sharebroking products and services. We are a business with more than 800,000 shareholders and over 52,000 employees. We offer a full range of financial services to help all Australians build and manage their finances.
