There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.
As a Senior Manager of Site Reliability Engineering at JPMorgan Chase, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team’s strategic planning process with a focus on driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in an objective, data-driven manner to navigate difficult situations with composure and tact.
Job Responsibilities
- Shows expertise in site reliability principles and demonstrates what it means to strike the balance between features, efficiency, and stability
- Negotiates with your peers and executive partners to ensure optimal outcomes for all
- Drives the adoption of site reliability practices throughout the organization
- Ensures your teams demonstrates site reliability best practices and is able to demonstrate this empirically through stability and reliability metrics
- Drives a culture of continual improvement by encouraging real-time feedback to improve the customer’s experience
- Ensures your team collaborates with other teams within your specialization and avoids a duplication of work where possible
- Follows an objective, data-driven, post-mortem strategy by conducting regular team debriefs that enable team members to learn from successes and mistakes
- Provides individual coaching styles for entry to mid-level team members
- Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences
Required qualifications, capabilities, and skills
- Demonstrates advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls
- Experience leading technologists to manage and solve complex technological issues on an organizational level
- Influences the team’s culture by championing innovation and change for success
- Experience hiring, developing, and recognizing talent
- Proficient in at least one programming language such as Python, Java/Spring Boot, .Net
- Proficient knowledge of software applications and technical processes within a given technical discipline (e.g., Cloud, AI, Android, etc.)
- Proficient with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
- Experience with container and container orchestration: (ECS, Kubernetes, Docker)
- Experience with troubleshooting common networking technologies and issues
Preferred qualifications, capabilities, and skills
- Ability to code and demonstrate data fluency to encourage the team to work more effectively
- Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
- Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
- Experience authoring pipeline configuration (for example, YAML) and infrastructure templates (for example, Terraform or ARM)
- Demonstrated ability to assess risk, remain calm under pressure, and drive clear
- AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus
Skills Required
- Formal training or certification on site reliability engineering concepts and advanced applied experience
- Proficient in site reliability culture and principles and familiarity with implementing SRE within applications or platforms
- Proficient in at least one programming language such as Python, Java/Spring Boot, or .Net
- Working knowledge of using enterprise-authorized AI capabilities to support SRE workflows with strong validation and data sensitivity awareness
- Ability to validate AI-assisted operational recommendations, escalate when uncertain, and follow data sensitivity and risk controls
- Proficient knowledge of software applications and technical processes within relevant technical disciplines (cloud, AI, etc.)
- Hands-on experience supporting cloud and data platforms, including AWS (EC2, Athena) and Snowflake, with a reliability-first mindset
- Experience in observability: white/black box monitoring, SLO alerting, telemetry collection using Grafana, Dynatrace, Prometheus, Datadog, Splunk, AppDynamics
- Experience with CI/CD tooling (e.g., Jenkins, GitLab, Terraform)
- Familiarity with containers and orchestration and troubleshooting networking (Docker, Kubernetes, ECS)
- Strong understanding of release engineering practices, GitOps, branching strategies, and change management discipline
- Experience with incident management, on-call operations, capacity planning, and reliability engineering practices
- Experience authoring pipeline configuration (YAML) and infrastructure templates (Terraform or ARM)
- Demonstrated ability to assess risk, remain calm under pressure, and drive clear decisions
- AWS and Azure experience preferred; Oracle Cloud Infrastructure (OCI) exposure is a plus
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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