Senior Manager, ServiceNow Senior Developer - Operational Technology

Job Description

• The Senior ServiceNow Developer will lead the design, development, and optimisation of solutions on the ServiceNow Platform to deliver seamless and efficient workplace experiences.
• This role involves partnering with stakeholders across HR, Finance, IT, Legal, Procurement, and Security to deliver strategic, scalable solutions that enhance business processes and user experience.

• 5+ years of hands-on experience with ServiceNow, including work in modules such as HAM, CMDB, ITSM, ITOM Discovery, and Service Catalog.
• Proven experience in designing and implementing integrations, Service Graph connectors, automation workflows, and custom scoped applications.
• Experience in OTM, SAM with exposure to ServiceNow mobile applications and performance optimisation is highly desirable.

• Strong verbal and written communication skills with the ability to articulate technical concepts to non-technical stakeholders.
• Proficient in JavaScript and familiarity with Python for automation tasks and good advance working knowledge in API integration, REST/SOAP web services, and data exchange mechanisms.
• ServiceNow Certified System Administrator
• Certified Application Developer.
• Configuration Management Database (CMDB) Fundamentals
• At least a ServiceNow Certified Implementation Specialist in ITSM, CSM or Discovery.

• Deep understanding of ETL mapping, transformation maps, and Identification & Reconciliation Engine (IRE) rules.
• Experience in Agile methodologies and leading development sprints.

• Lead technical design sessions and define scalable architecture for ServiceNow solutions.
• Translate complex business requirements into robust technical designs.
• Research and evaluate available ServiceNow technologies that align with customer specifications.

• Build, configure, and optimise ServiceNow applications and workflows.
• Develop custom applications and advanced automation scripts to meet unique business needs.

• Present technical solutions and architectural decisions to both technical and non-technical stakeholders.
• Facilitate cross-functional collaboration to gather and validate business and functional requirements in line with governance standards.

• Define and manage project scope, objectives, and deliverables for complex ServiceNow initiatives.
• Provide technical leadership for small to large-scale projects, ensuring timely delivery and quality standards.

• Maintain comprehensive documentation for configurations, customisations, and integrations.
• Establish best practices for development, testing, and deployment processes.

• Collaborate with enterprise architects to design and implement robust ServiceNow solutions.
• Oversee configuration, installation, and testing of components, ensuring compliance with design specifications.

• Guide junior developers and share best practices across the team.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business objectives.

• Define and implement rigorous testing and validation procedures for all integrations and enhancements
• Monitor platform performance and recommend optimisation strategies.
• Stay updated on ServiceNow releases and emerging technologies to introduce innovative solutions.

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