Senior Manager - Salesforce Industry Solutions

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.

We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.

We are seeking a high-caliber Salesforce Functional Solution Lead to spearhead large-scale digital transformations for enterprise clients. In this strategic, client-facing role, you will act as the definitive architectural and functional voice—bridging the gap between complex business processes and cutting-edge cloud technology.

You will lead the discovery, design, and functional orchestration of complex Salesforce and Salesforce Industries (Vlocity) ecosystems. We need a seasoned consultant who can navigate heavy enterprise landscapes, design end-to-end cloud strategies, and smoothly guide clients away from legacy systems into modern, scalable solutions.

Key Responsibilities

• Functional Solution Leadership: Lead end-to-end solution design, business process re-engineering, and functional architecture across core Salesforce and Salesforce Industries (Vlocity) platforms.
• Domain & Industry Delivery: Drive sector-specific implementations, particularly across complex verticals like Telecommunications, Public Sector/Government, and Higher Education.
• Enterprise Design Strategy: Blueprint functional solutions that encompass complex Contract Management (CLM) and robust Order Management (OM) flows, ensuring seamless data synchronization across legacy and cloud environments.
• High-Value Stakeholder Advisory: Act as a trusted advisor to C-suite and senior business stakeholders, running discovery workshops, grooming product backlogs, and managing scope with a "standard-features-first" mindset.
• Agile Delivery Excellence: Champion Agile/Scrum methodologies, leading sprint planning, backlog grooming, and retrospectives using Atlassian tools to ensure flawless execution alongside technical delivery teams.

• The Experience Baseline: Strong background of enterprise IT delivery experience, with a proven track record operating at a Manager, Senior Consultant, or Functional Lead level within Tier-1 global systems integrators or consultancies.
• Deep Vlocity Expertise: Hands-on mastery of Salesforce Industries / Vlocity Communications (including EPC, CPQ, CLM, and OM) alongside core Sales and Service Clouds. OmniStudio proficiency is essential.
• Legacy-to-Cloud Blueprinting: Proven experience handling complex data migrations and business process enhancements from legacy CRM systems (such as Oracle Siebel).
• Contract & Document Automation: Exposure to Commercial Contracts Management tools such as Apttus CLM, Conga, or DocuSign.
• Desired Certifications:
  • Vlocity: OmniStudio Consultant/Developer, Vlocity CPQ Administrator, or Order Management Developer.
  • Salesforce: Certified Administrator, Sales/Service/Education Cloud Consultant, or Business Analyst.

Why join us: 

NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.

NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.

At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. 

Agencies:

We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.

Work rights and background checks: 

To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks