Senior Manager, Sales Operations

This is a remote position.

Position Title: Senior Manager, Sales Operations

Base Salary: $86,300 to $143,800 annually DOE

Bonus: Target annual bonus

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.  

Our Company Values: 

• Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  
  

• Earning Your Trust: We build trust through clear, honest, human communication. 
  

Job Summary

The Senior Manager, Sales Operations will manage all team members within the Commercial Sales Operations department and drive the strategy and execution of sales support work including the automating key systems and processes in order to help keep our sales team’s time spent serving our customers.

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

Sales Operations Strategy & Process Improvement

·        Work with a broad set of key stakeholders to design, launch, and maintain innovative sales and technical sales enablement processes, programs, and systems.

·        Manage day-to-day sales operations and enablement functions, ensuring they run efficiently and support the needs of the commercial sales organization.

·        Analyze existing processes and workflows to identify and implement improvements.

·        Partner with sales leadership to ensure key metrics are easily accessible and reported on for systems and processes.

Salesforce & Sales Technology Management

·        Manage Salesforce, including support requests and escalated administrative needs, providing prompt and complete resolution of technical challenges and business support issues.

·        Manage platforms and applications, including vendor relationships.

·        Evaluate and implement additional applications and tools that integrate with Salesforce and the broader technology stack.

·        Leverage AI as needed to streamline workflows, automate routine tasks, and increase efficiency across sales operations and enablement.

Project Management, Data & Cross-Functional Coordination

·        Manage sales operations functions and projects to ensure timely completion.

·        Communicate and coordinate with key IT resources on behalf of the sales team and manage project inputs for IT systems related to the commercial sales organization, to support smooth planning and execution.

·        Maintain accurate and up-to-date customer and prospect data.

·        Serve as a facilitator between sales systems and cross-functional teams, helping each group access, interpret, and act on the information and reporting they need.

Team Leadership & Other Duties

·        Hire, onboard, train, and offboard sales operations team members.

·        Perform other duties as required to support the business and evolving organization.

Required Qualifications:

·        High school diploma or GED.

·        Minimum of five (5) years of hands-on experience administering and automating Salesforce, including building Flows, workflow rules, and approval processes to support sales teams.

• In-depth understanding of the capabilities and constraints of Salesforce combined with a solid understanding of standard business processes.
  

·        Proven track record of collaborating with sales team and sales leadership to analyze existing processes and workflows.

·        Ability to recognize opportunities for process improvement that enable sales teams to obtain the information they need quickly and effectively.

·        Ability to work on multiple projects and competing priorities simultaneously in a fast-paced environment.

• Strong passion for customer service.
  
• Ability to communicate effectively with all levels within an organization.
  

Preferred Qualifications:

·        Bachelor’s degree in Business Administration, Information Systems, or a related field.

• Certified Salesforce Administrator.
  

Knowledge, Skills, and Abilities:

·        Ability to work independently and use sound judgment to prioritize requests, resolve system and process issues, and make decisions that support the sales organization.

·        Ability to manage multiple projects at once and collaborate effectively with sales, IT, and other cross-functional partners to deliver on time.

·        Strong verbal and written communication skills, including the ability to explain technical and system information clearly to sales teams and leadership, with strong attention to detail and organizational skills.

·        Ability to meet critical deadlines for system changes, reporting, and project deliverables.

·        Ability to adapt quickly to changing business priorities, sales needs, and project schedules.

·        Commitment to providing responsive, high-quality support to internal sales teams and the customers they serve.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.