Senior Manager, Revenue Operations

Posted 9 Days Ago
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Jacksonville, FL
In-Office
Senior level
Cloud • Information Technology • Software
The Role
The Senior Manager of Revenue Operations will lead sales, marketing, and client experience operations to enhance alignment and efficiency within the commercial business. They will manage CRM functions, develop performance metrics, ensure compliance, and facilitate new hire onboarding and training.
Summary Generated by Built In

About Forcura & Medalogix


In March 2025, Forcura, the intelligent workflow management company, and Medalogix, a clinical decision support company, announced that they have combined. Together, the companies will create a leading post-acute care technology platform focused on the advancement of intelligent patient care within home-based care providers and ultimately across the entire healthcare continuum.  Click here to learn more about the merging of Forcura and Medalogix.

 

Position Summary


We’re seeking a strategic and hands-on Senior Manager, Revenue Operations to serve as a unifying force across our Commercial business. This role will lead and integrate Sales Operations, Marketing Operations, Client Experience Operations and core Revenue Operations functions to ensure alignment, efficiency, and growth across the go-to-market (GTM) engine. You’ll own the procedures, systems, and enablement programs that empower our sales, marketing, and client experience teams, streamline commercial operations, and deliver actionable insights to leadership.

 

Reporting to the VP of Marketing and partnering closely with cross-functional commercial teams, this role will help design and manage a go-to-market engine that creates repeatable and predictable revenue and enables our teams to deliver the best experience for our clients and prospects.  

 

Job Duties


  • Act as a project manager for commercial initiatives, ensuring projects are delivered on time and with measurable outcomes.
  • Document, standardize, and improve commercial operating procedures to ensure repeatability and scalability; Identify gaps or bottlenecks between Marketing, Sales and Client Experience handoffs and implement fixes.
    • Manage sales team workflows including lead routing, opportunity tracking, territory management, and quota allocation.
    • Manage lead scoring and routing to ensure marketing-generated leads are properly qualified and delivered to Sales.
    • Manage the tools and reporting that power the Voice of the Client program.
  • Own day-to-day administration of CRM and related GTM tools, ensuring clean data, user adoption, and seamless integrations.
    • Build and maintain dashboards, reports, and performance analytics to give visibility into pipeline health, forecasting, and GTM effectiveness.
    • Partner with Finance and leadership on forecasting accuracy and revenue planning.
  • Own marketing automation platform setup, workflows, and campaign execution.
    • Monitor and optimize campaign performance, reporting on funnel conversion metrics and ROI.
  • Ensure compliance with data privacy regulations and corporate governance.
  • Develop and maintain sales playbooks, onboarding resources, and training materials.
  • Support new hire onboarding by setting up systems access, training on tools, and reinforcing process best practices.
  • Evaluate and implement enablement technologies that improve rep productivity.
  • Perform any job-related duties as assigned.

Minimum Requirements


  • Bachelor’s degree in Business, or related field, or equivalent work experience
  • 6–8 years of experience in Revenue Operations, Sales Operations, or Marketing Operations, with proven hands-on execution experience.
  • Strong technical expertise with Salesforce CRM platform and HubSpot marketing automation systems.
  • Proficient in Excel/Google Sheets and business intelligence tools (Looker, Tableau, Power BI, etc.).
  • Proven ability to translate data into actionable insights and process improvements.
  • Strong influencing and relationship skills; demonstrated ability to earn credibility and influence opinion leaders
  • Strong organizational skills, attention to detail, and ability to manage multiple priorities.
  • Excellent communicator who can explain systems, processes, and data to both technical and non-technical audiences.
  • Dependability meeting deadlines in tight timeframes.
  • Fast-thinker who can solve problems both alone and with teammates in real-time.

  

Physical Demands of Our Work Environment

  • This position uses a computer and other office equipment as needed to perform duties.  The in-office noise level in the work environment is typical of that of an office.  Frequent interruptions may be encountered throughout the workday.
  • The employee is required to either stand or sit, talk and hear frequently required to use repetitive keying or hand motions.
  • The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Forcura and Medalogix are equal opportunity employers.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status,  If you are unable to submit an application because of a incompatible assistive technology or disability, please contact us at [email protected].  We will make every effort to respond to your request for disability assistance as soon as possible.

 

Forcura and Medalogix are E-verify employers.  Your eligibility to work in the United States will be verified through the E-verify system if you apply and are selected for a position.

Top Skills

Excel
Google Sheets
Hubspot
Looker
Power BI
Salesforce CRM
Tableau
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The Company
HQ: Jacksonville, FL
121 Employees
Year Founded: 2012

What We Do

Forcura is the leading cloud-based software solution that simplifies document workflow, data exchange, and secure communication from any device – all while interfacing seamlessly with your existing systems. Since our founding in 2012, Forcura has empowered home-based care providers to reduce administrative expenses, optimize their revenue cycle management and deliver better clinical outcomes. Based out of Jacksonville, Florida, Forcura serves over 900 clients and 9,000 locations nationwide.

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