Cencora

Senior Manager, Programs

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Oakville, ON

In-Office

Healthtech • Logistics • Pharmaceutical

We are united in our responsibility to create healthier futures

The Role

What you will be doing
Primary Duties and Responsibilities:

- Act as a trusted advisor to business units, providing actionable program and workforce insights and guiding strategic decisions.
- Lead workforce planning, capacity forecasting, and scheduling analysis to optimize operations and ensure service excellence.
- Design and maintain data processes that enable efficiency and support data-driven decision-making.
- Manage KPIs and deliver meaningful performance insights.
- Prepare, review, and submit monthly billing reports for client invoicing.
- Support corporate initiatives and participate in cross-functional projects.
- Identify opportunities for innovation, automation, and process improvement in workforce management.
- Collaborate with senior leadership to set strategic direction, enhance programs, and achieve commercialization objectives.
- Drive account management implementation and ensure operational excellence.
- Contribute to business development through forecasting, client engagement, and service enhancements.
- Define performance standards for managers and monitor results.
- Assist with proposals, pricing, contracting, and client presentations.
- Build strong internal and external partnerships to leverage expertise and resources.
- Develop staffing plans and adjust based on demand.
- Provide leadership, performance reviews, and development plans for direct reports.
- Guide Program Manager teams and support product development initiatives.
- Ensure accuracy, timeliness, and quality across all services.
- Identify and mitigate risks while fostering continuous improvement.
- Report all Adverse Events promptly to designated units.
- Perform additional duties as assigned.

What your background should look like
Experience and Educational Requirements:

University science/healthcare degree, or equivalent combination of experience and education;
Minimum 5 years' experience in pharmaceutical or biotech industry;
Minimum 2 years' experience in management;
Minimum 1-2 years client management experience;
Knowledge and experience in the development and implementation of post-marketing studies, Health Canada and / or risk management programs;
General knowledge of reimbursement and patient assistance programs, operational policies and processes, and clinical research;
Bilingual (French/English) an asset.

Minimum Skills, Knowledge and Ability Requirements:

Advanced knowledge of pharmaceutical distribution industry
Strong business and financial acumen
Strategic thinker and influential on client needs
Strong analytical and mathematical skills, model resources and generating reporting trends
Ability to communicate effectively both orally and in writing and strong presentation skills
Effective interpersonal and leadership skills and demonstrates a followership model and develop team's capabilities
Effective organizational skills; attention to detail, demonstrates critical thinking to provide out of box solutions
Ability to consistently meet deadlines and make concrete decisions
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Collaborator and drives for results
Ability to resolve associate issues effectively and efficiently;
Critical thinking skills;
Strong pharmaceutical & biotechnology business knowledge, including client management and healthcare professional communications; and
Proficient working Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Schedule
Full time
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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The Company

HQ: Conshohocken, PA

51,000 Employees

Year Founded: 1871

What We Do

Cencora is a leading pharmaceutical solutions organization centered on improving the lives of people and animals everywhere. With 46,000+ global team members, we have the opportunity to make a positive impact on healthcare in communities everywhere.

Our team members are empowered to activate their careers through a collective of tools and resources designed to support individual career interests and aspirations. We value our listening culture that actions real outcomes and our team members appreciate and recognize one another for contributions that are making a meaningful global impact.

No matter what your role is here, the work we do together has meaning. When you join our team, you become a crucial part of a greater purpose. We’re committed to supporting you personally and professionally, so we can achieve more together at the center of health.