Senior Manager, Product Management, Cloud Reliability Platform

West Creek 6 (12076), United States of America, Richmond, Virginia
Senior Manager, Product Management, Cloud Reliability Platform
Capital One is a high-tech company, a scientific laboratory, and a nationally recognized brand all in one reaching tens of millions of consumers. We are a passionate and entrepreneurial team embracing bold ideas, fostering collaboration and delivering great experiences for our customers. Cloud Operations Resilience Engineering (C.O.R.E.) is at the heart of our approach. CORE delivers foundational infrastructure and a common developer experience enabling Capital One to thrive in the cloud. To further scale our efforts in this space, we are building a world class Cloud Infrastructure, Reliability, Recovery and AI/ML Data platform for deploying data driven, resilient and customer focused solutions in the Cloud. This work is core to Capital One's mission, changing banking for good!
As a Product Manager on the C.O.R.E. Product team, you will design and deliver best in class, innovative and data driven technology products that delight customers. We're passionate about building platform software for the next generation of technologists at Capital One and are looking for someone excited to build tech platforms at scale.
In this role, you will be a Product Manager focused on the software automation, cloud infrastructure, data infrastructure, production reliability, and recovery platforms. These products are focused on the Software Engineer user base enabling data, recovery, resiliency and reliability for their Software applications. In addition, the products you lead will provide the abstraction layer for Software Engineers on the cloud performing data analysis and implementing Machine Learning and Artificial Intelligence capabilities.
In this role, you'll learn the essentials of being a product manager, and we'll invest in you to grow in four key areas:

• Human Centered
  
  • You'll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
  • You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test

• Business Focused
  
  • Demonstrate a growth mindset - effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
  • Support in prioritizing feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
  • Create buy-in for the product vision both internally and with key external partners
  • Act as a product evangelist to build awareness and understanding

• Customer's Spokesperson
  
  • Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that improve customer experience and drive Product growth by aligning it to Capital One's mission.
  • Scope and prioritize activities based on business and customer impact
• Technology Driven
  
  • Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
  • Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
  • Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy

• Transformational Teamwork
  
  • By actively participating in horizontal forums, you'll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
  • You'll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team's results and becoming a product matter expert

The ideal candidate is:

• Cloud Enthusiast: has expertise in, or are excited about, cloud services experience
• Excellent at communications: understands the importance of storytelling and are growing this craft
• Excited by new technology : you use it, you learn new tech, ideally in your past you built it.
• Energized by engaging with engineers : they are your users, you bring empathy and understanding to the challenges they face day in and day out
• Product management expert : building product strategies, operationalizing product metrics, building business cases and impactful features and products
• Comfortable working in the gray space : you are comfortable working through ambiguity and the change management that comes with it

We want you if you are:

• Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn and a seeker of new challenges
• Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they're doing what they're doing. You always can rally associates to work with you
• Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on your goals. You're well organized, able to multitask and able to prioritize your work.You have strong problem solving skills and willingness to roll up your sleeves to get the job done.
• Passionate & Customer Focus. You care about growing others and bringing them together around what's possible. You get a thrill from the journey of building and shipping products, and you have a desire and ability to connect with our external or internal customers to fully understand their needs
• Learner. You have an appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help
• Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships

Basic Qualifications:

• Bachelor's Degree or military experience
• At least 5 years of experience in product management or at least 5 years of experience in product design, agile delivery, business analysis, data science, or software engineering

Preferred Qualifications:

• Bachelor's Degree in Computer Science or Engineering
• Understanding of Resilience Engineering and Chaos Engineering concepts
• AWS Certified Cloud Practitioner certification
• AWS Certified Solutions Architect - certification or extensive experience in AWS
• MBA or Master's degree
• 5+ years of experience in Agile product management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Mgr, Product Management
San Francisco and San Jose, California (Hybrid On-Site): $210,900 - $240,700 for Sr. Mgr, Product Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).