Senior Manager - Product Development - Personal Lending

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Senior Manager, Product Development – Personal Lending

The Senior Manager, Product Development – Personal Lending plays a pivotal role in shaping the future of personal lending at BMO. Accountable for the end‑to‑end product development and capabilities roadmap, this role drives the design and delivery of market‑leading customer experiences, scalable product capabilities, and sustainable customer growth.

Operating with significant autonomy, the role translates strategy into execution, balancing customer needs, risk considerations, and financial outcomes. The Senior Manager is a key thought partner to other leaders in the team and is expected to demonstrate the depth, judgment, and enterprise mindset to drive results.

Key Accountabilities

Product & Capability Leadership

• Own and continuously evolve the multi‑year product development and capabilities roadmap for Personal Lending products aligned to strategic priorities.  This scope includes lines of credit, term loans, and various specialized lending programs.
• Set clear product direction and standards, ensuring initiatives are outcome‑driven, scalable, and future‑ready.
• Identify, size, and prioritize high‑impact capability opportunities across acquisition, onboarding, pricing, servicing, and lifecycle engagement.

Customer Experience & Growth Enablement

• Champion a customer experience‑led approach to product development within Personal lending, with a focus on driving sustainable growth of our lending portfolio
• Ensure product journeys are consistent, intuitive, and compliant across digital and assisted channels, while also identifying potential market growth opportunities
• Alignment of priorities and opportunities across the broader Day to Day banking product and P&BB team

Governance and Performance Measurement

• Establish clear success measures and track performance across customer experience, adoption, growth, and financial contribution.
• Ensure strong governance, risk alignment, and regulatory compliance across all product and capability changes.

Success Measures

• Clear, credible, and well‑executed personal lending product and capabilities roadmap
• Demonstrated improvement in customer experience, digital adoption, and engagement
• Measurable contribution to personal lending growth and portfolio performance within risk appetite
• Strong cross‑functional alignment and on‑time delivery of strategic initiatives

Qualifications

• Bachelor’s degree in Business, Finance, or related field; MBA or equivalent preferred.
• 7+ years of experience in financial services, personal lending or banking strategy
• Strong negotiation skills and experience influencing internal partners
• Proven ability to analyze financial data and drive profitability, and identify growth opportunities within risk appetite
• Proven ability to manage complex projects and multiple stakeholders.
• Excellent communication and stakeholder management skills.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.