The Role
Lead and grow Quo’s product design team while establishing management practices, performance cycles, career development, design critiques, and team operating rhythms. Coach designers, maintain a high craft and quality bar, represent design with Product and Engineering, contribute hands-on to designs and systems, and use AI tools in design practice. Partner with the Head of Design to define and uphold design standards.
Summary Generated by Built In
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 120,000 companies and rated #1 in customer satisfaction on G2. We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
About the roleAt Quo, design is how a business phone system stops feeling like clunky enterprise software and starts feeling like something a small business actually enjoys using. Strong craft, product taste, and good judgment are what make that possible, and as our product design team grows, we need someone who can hold that high bar as closely as we do today, while giving designers the coaching and growth path they need to keep raising it.
As Design's first management hire, we’re looking for someone excited to build a management practice from scratch and define what good looks like. You'll lead and grow the product design team, own its performance end to end, and stay in the work to give actionable feedback and guidance that keeps pushing our design team forward.
- Own performance and career development for the product design team
- Run and improve team processes like crits, reviews, and the rituals that keep collaboration high and quality consistent
- Coach designers toward stronger craft and sharper judgment through specific, actionable feedback, guidance, and vision
- Represent design cross-functionally and partner with Product and Engineering leaders
- Stay hands-on in the work, reviewing designs, contributing to projects and systems, and staying credible with a strong team that has a high bar
- Use AI tools as part of your own practice, staying close to how the team is working and innovating
- Partner with the Head of Design to determine where the quality bar sits, while owning how it gets held day to day
About you
- 5+ years of design management experience, with a track record of running full performance cycles, building and improving team operating rhythms, fostering a strong and collaborative design culture, hiring exceptional talent, and developing senior and staff-level designers
- A proven track record of giving specific, high-quality feedback and guidance that raises a team's output and craft
- Experience representing design in cross-functional conversations with Product, Engineering, and leadership using engaging storytelling and clear communication
- Comfortable operating across a broad and evolving product surface, without a narrow or fixed area of ownership
- Experience using AI tools in your own design practice, such as design thinking, prototyping, and shipping code
- A background as an individual contributor designer, bringing the craft judgment and taste that comes from having done the work yourself
Nice to have
- Experience being an early or first management hire in a design org, building the practice rather than inheriting one
- Design systems experience, including curiosity about design systems as AI-readable infrastructure
Compensation
The annual base salary range for this position is as follow, plus equity and benefits:
- SF Bay Area, Los Angeles, Seattle, Portland, Boston, New York, and Washington, DC Metro: $182,000 - $214,000 USD
- All other US Locations: $164,000 - $193,000 USD
- Canada: $171,000 - $200,000 CAD
The ranges displayed reflect the target for new hire salaries, and within each range, individual pay is determined by your skills and experience, as well as relevant education. Your recruiter can share more and answer questions about the specific salary range during the hiring process.
Salary is just one component of Quo’s total compensation package. Your total rewards package will include equity, extensive medical coverage, a monthly lifestyle stipend, and a flexible PTO policy.
Who we areWe're a remote-first company with a culture of trust, autonomy, and action. As we rapidly grow, we're intentionally building communities in a handful of hub cities while continuing to hire great talent wherever they happen to live. If you're looking for a place to do your best work, we'd love to hear from you.
And remember, there's no such thing as a 'perfect' candidate. We're looking for optimists with grit and determination, who are excited to face the challenges of a growing startup. Quo is the type of company where you can grow, and we encourage you to apply for this role even if you don't think you meet all the requirements.
We are committed to creating an inclusive and diverse work environment. It is important that you are able to bring your authentic self to work every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #LI-Remote #PostLI
Skills Required
- 5+ years of design management experience
- Experience running full performance cycles
- Experience building and improving team operating rhythms
- Experience fostering a strong and collaborative design culture
- Experience hiring exceptional design talent
- Experience developing senior and staff-level designers
- Proven track record of providing specific, high-quality feedback and guidance that improves team output and craft
- Experience representing design in cross-functional discussions with Product, Engineering, and leadership
- Clear communication and engaging storytelling skills
- Ability to operate across a broad and evolving product surface
- Experience using AI tools in design practice, including design thinking, prototyping, and shipping code
- Background as an individual contributor designer
- Experience as an early or first management hire in a design organization
- Design systems experience
Quo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quo and has not been reviewed or approved by Quo.
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Fair & Transparent Compensation — Feedback suggests pay is positioned as fair and transparent, with the company stating it pays well and fairly with transparent compensation practices. Publicly stated bands and equity references indicate a structured approach.
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Healthcare Strength — Feedback suggests medical, dental, and vision coverage is comprehensive. This strong core health coverage underpins overall wellbeing support.
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Leave & Time Off Breadth — Feedback suggests time off includes unlimited PTO and sick leave, with pay continuing during these periods. Additional paid leave is available to care for loved ones or welcome a new family member.
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The Company
What We Do
Quo is a modern business phone system that brings all your calls, texts, and customer information together in one easy-to-use, AI-powered platform. It helps your team stay organized and respond faster, so you can give every customer a great experience. AI handles busywork like logging calls, organizing messages, answering FAQs, and seamlessly hands off conversations to your team when needed. Whether you’re running a small business or growing quickly, Quo makes it easy to stay connected and support more customers.
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