Senior Manager, PPS Financials

Are you a Workday Financials implementation and support expert ready to provide exceptional post-production support, drive continuous improvement and effectively manage a team of Workday Financials support consultants? At CrossVue, we're not just another Workday partner – we're a specialized team of Workday enthusiasts dedicated to delivering exceptional results for our clients. As a boutique Workday Consulting firm, we offer our Workday Financials Post-Production Support Team the unique opportunity to work closely with a diverse range of clients, from Fortune 500 companies to innovative start-ups, all while enjoying the benefits of a close-knit, agile team! 

As a Workday Financials Post-Production Support Senior Manager, you'll have the opportunity to: 

Management Responsibilities 

• Lead, coach, and develop a team of Workday support consultants, including hiring, onboarding, and retention strategies 

• Set performance goals, conduct regular evaluations, and provide constructive feedback to team members 

• Implement effective workload distribution and resource allocation across multiple client engagements 

• Foster a culture of collaboration, continuous improvement, and customer service excellence within the team 

• Establish clear communication channels and escalation procedures within your team and across departments 

• Create and maintain comprehensive documentation of team processes, best practices, and knowledge resources 

• Identify skill gaps within the team and develop targeted training plans to address them 

• Mediate conflicts and address performance issues promptly and effectively 

• Implement reward and recognition programs to motivate and retain top talent 

• Facilitate regular team meetings, knowledge-sharing sessions, and professional development activities 

• Advocate for team needs and accomplishments to senior leadership 

Client and Technical Responsibilities 

• Drive success in operational support and enhancement projects for live Workday Financials clients 

• Cultivate and maintain strong client relationships, consistently exceeding expectations through expert troubleshooting and support 

• Resolve complex issues across multiple Workday Financials areas, serving as a go-to subject matter expert for both team members and clients 

• Lead client sessions to analyze and scope post-production challenges, translating needs into effective solutions 

• Implement Workday best practices and optimizations, ensuring high-quality support that drives ongoing value for our clients 

• Orchestrate system health checks, performance tuning, and continuous improvements for Financials modules 

• Innovate and adapt to evolving client needs, leveraging your deep Workday Financials expertise to propose creative solutions for ongoing support 

Strategic Leadership 

• Develop comprehensive service delivery strategies that align with both client needs and company objectives 

• Analyze market trends and Workday product roadmaps to anticipate client needs and develop proactive solution offerings 

• Create innovative service offerings that differentiate our company in the competitive Workday partner landscape 

• Establish key performance indicators (KPIs) to measure team effectiveness and client satisfaction 

• Leverage client feedback to continuously refine and improve service delivery models 

• Participate in strategic planning sessions to shape the future direction of our Workday practice 

We're looking for someone with: 

• 5+ years of experience supporting live Workday Financials clients, demonstrating a strong understanding of post-production challenges and solutions 

• Deep expertise in multiple Workday Financials functional areas, with a focus on troubleshooting and optimization 

• Previous consulting experience with a Workday deployment partner in a post-production support role (preferred) 

• Strong leadership skills with the ability to foster an environment of collaboration, innovation, and excellence  

• Previous experience coaching, mentoring or managing required 

• Proven track record of managing multiple client support engagements simultaneously 

• Exceptional ability to build and nurture strong client relationships across various organizational levels 

• Excellent verbal and written communication skills, with the ability to explain complex financial concepts clearly to end-users 

• Passion for knowledge sharing and mentoring, contributing to team growth and client satisfaction 

• Agility in learning and adapting to new Workday features and updates through both instruction and self-directed learning 

• Strong attention to detail balanced with strategic, big-picture thinking for ongoing system improvements 

• A blend of creativity, confidence, flexibility, and a great sense of humor to thrive in our dynamic support environment 

• Current certifications in Workday Financials, preferably including Record to Report, Contracts to Cash, and/or Banking & Settlement 

• Eligibility to work within the United States without sponsorship 
    

Pay Transparency: The salary range for this position is $140,000 - $200,000 per year. The salary range reflects the target pay range for this role. However, individual compensation will be determined based on several factors when extending an offer of employment, which include, but are not limited to work experience, qualifications, skills and location. Compensation ranges may be modified in the future, at the sole discretion of CrossVue.