Core Responsibilities:
1. Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
2. Manages the planning and implementation of enterprise-wide platform projects, including schedule, resources and communication of project status. Anticipates current and future needs of the organization and makes recommendations regarding project scope, schedule and budget. Manages the resolution of the most complex availability and incident management issues elevated from staff and clients.
3. Manages technical support staff who implement, monitor, troubleshoot, and install platforms across all systems, ensuring defined business service levels are met. Plans, develops, and executes short and long range goals and strategies to meet department, divisional, and corporate objectives.
4. Evaluates alternatives for modifications to systems and implements solutions that meet long-term business objectives and current organizational requirements. Establishes, communicates and drives continuous improvement of key performance, quality and client satisfaction metrics.
5. Plans and implements new technologies and major releases for the most critical enterprise-wide IT platform projects. Leads teams that troubleshoot, configure, and tune systems.
6. Provides thought leadership and develops technical standards to serve Vanguard technical needs. Manages the evaluation, selection and ongoing performance of IT vendor products and services.
7. Learns and understands client area business functions and requirements. Determines the appropriate technical tool to address the client's business needs.
8. Maintains expertise and awareness of industry trends and technologies; making timely adjustments to strategies as appropriate.
9. Participates in special projects and performs other duties as assigned.
Qualifications:
- Enterprise Voice
- Carrier strategy
- Teams telephony
- Unified communications
- Call recording
- Voice security & fraud prevention
- Communications resiliency
- SBC/platform engineering
- Communications automation
- Emergency communications
- Enterprise communications architecture
- Voice & Communications Reliability Engineering
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Enterprise Voice experience
- Carrier strategy experience
- Teams telephony experience
- Unified communications experience
- Call recording experience
- Voice security and fraud prevention experience
- Communications resiliency experience
- SBC platform engineering experience
- Communications automation experience
- Emergency communications experience
- Enterprise communications architecture experience
- Voice and Communications Reliability Engineering experience
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
