The Senior Manager, Payroll Operations – Americas (EOR) is a senior regional leadership role responsible for delivering accurate, compliant, and scalable Employer of Record (EOR) payroll services across North and South America.
This role owns end-to-end EOR payroll delivery for the Americas region, leads high-performing payroll teams, ensures regulatory compliance, and drives operational excellence. The Senior Manager partners closely with HR, Finance, Legal, Product, and Client Success to continuously improve payroll quality, reduce risk, and enhance the client and employee experience.
This position blends regional operational ownership, people leadership, compliance rigor, and strategic process design within an EOR model.
Key ResponsibilitiesAmericas EOR Payroll LeadershipOwn end-to-end EOR payroll operations across the Americas, ensuring:
Lead complex payroll cycles (monthly, semi-monthly, biweekly) across multiple Americas jurisdictions.
Serve as the regional escalation owner for payroll errors, employee pay issues, client concerns, and compliance risks.
Drive root-cause analysis and corrective action plans for payroll incidents.
Lead, coach, and develop Payroll Managers, Leads, and Specialists supporting Americas EOR.
Set clear expectations using KPIs and competency frameworks.
Conduct regular 1:1s, performance reviews, development plans, and succession planning.
Foster a culture of accountability, ownership, continuous improvement, and client empathy.
Ensure adherence to statutory payroll and employment requirements across Americas EOR countries, including tax, social security, labor law, and reporting obligations.
Partner with Legal and Compliance on audits, regulatory changes, and country expansions.
Maintain payroll SOPs, controls, and documentation to support internal audits and SOC/SOX readiness.
Proactively identify compliance risks inherent to the EOR model and implement mitigation strategies.
Design and standardize EOR payroll operating procedures across the Americas.
Drive operational maturity through:
SOP creation and maintenance
RACI frameworks
Payroll processing checklists
RAG risk models
Control frameworks
Partner with Product and Engineering to improve payroll tooling, integrations, and automation.
Lead efficiency initiatives to reduce manual work, improve velocity, and enhance payroll quality.
Work closely with:
EOR Implementation teams on new client onboarding
Client Success on escalations, retention, and service quality
Finance on funding, reconciliations, and reporting
Product on payroll roadmap priorities
Act as the Americas EOR payroll subject matter expert for internal stakeholders.
Support expansion of EOR services into new Americas countries.
Contribute to departmental OKRs and annual planning.
Produce executive-level reporting on regional payroll health, risks, and performance trends.
Influence EOR payroll strategy through data-driven insights.
8–12+ years of progressive payroll experience, including multi-country payroll in the Americas
3–5+ years in people leadership roles
Strong understanding of payroll compliance, statutory deductions, and employment regulations across North and South America
Experience operating within an Employer of Record (EOR) model
Proven ability to lead operational teams in high-growth or complex environments (SaaS, fintech, or global services preferred)
Strong analytical and problem-solving skills
Excellent written and verbal communication
Comfortable owning escalations and partnering with executive stakeholders
Experience supporting both LATAM and NORAM payroll operations
Exposure to SOC1/SOX controls or payroll audits
Advanced Excel and operational reporting skills
Experience driving payroll automation or systems implementations
Familiarity with HRIS and payroll platforms in multi-vendor environments
Regional Operational Excellence
People Leadership & Coaching
Compliance-First Mindset
Client Obsession
Strategic Thinking
Ownership & Accountability
Data-Driven Decision Making
Change Management
Payroll Accuracy ≥99.8%
On-Time Payroll Delivery = 100%
Reduction in payroll-driven escalations QoQ
SOP coverage across all Americas EOR countries
Team engagement and retention
Audit findings closed within SLA
Top Skills
What We Do
Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes. We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.
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