At Rockstar Games, we create world-class entertainment experiences.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.
Rockstar is on the lookout for a passionate Senior Manager, Operations to join our Creator Platform team. This role will be responsible for crafting and delivering workflows, establishing clear governance, and will serve as a liaison between Creator Platform teams and Rockstar’s global operations. The ideal candidate combines operational excellence with a passion for creator communities, helping to ensure that Rockstar’s new Creator Platform delivers an outstanding experience for players, creators, and communities.
This is a full-time, in-office position based out of Rockstar’s NYC headquarters in Downtown Manhattan.
WHAT WE DO- The Rockstar Games Creator Platform Team enables user-generated and modded content across our suite of titles, including Grand Theft Auto and Red Dead Redemption.
- We lead and supervise support, compliance, and creator operations within Rockstar’s broader global ecosystem, ensuring a seamless and consistent player and creator experience.
- Lead the end-to-end integration of the Creator Platform’s operations with Rockstar / Take-Two compliance, customer experience, trust & safety, security, legal and compliance teams.
- Build and implement scalable workflows for creator support, moderation, and compliance, taking a hands-on role in early phases while laying the foundations for operational maturity.
- Own creator-related publishing topics, including localization, ratings, submissions, and related processes.
- Devise and maintain key operational benchmarks to track ongoing operational efficiency, health, and platform risks, with an eye towards ongoing improvement.
- Partner with engineering, product, and community teams to advocate for new and expanded tooling in support of operational improvements, policies, and player safety standards.
- Mentor and grow a team passionate about creator operations, while establishing procedures for scaling as the platform grows.
- 5+ years of experience in operations, live service management, compliance, or related functions, ideally within gaming, technology, or creator platforms.
- Consistent track record as a hands-on builder, comfortable delivering operational tasks while designing structures for long-term scale.
- Proven ability to develop, pilot, and scale operational workflows.
- Experience partnering with legal, compliance, or trust & safety teams on policy enforcement and operational implementation.
- Strong understanding of UGC (user-generated content), modding communities, or live-service operations.
- Familiarity with ticketing and workflow systems (e.g., Zendesk, Jira, etc), workflow automation, and escalation practices.
Please note that these are desirable skills and are not required to apply for the position.
- Ability to tailor communication style to technical and non-technical audiences.
- Experience with compliance, trust & safety, or moderation operations.
- Passion for Rockstar Games and its creator/modding community.
Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.
Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.
** For those based in Toronto, Rockstar will provide accommodations to job applicants and employees as long as such accommodations do not pose an undue hardship on Rockstar, and consistent with its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.
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The pay range for this position in New York State (inclusive of New York City) at the start of employment is expected to be between the range below* per year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.
Top Skills
What We Do
Want to be a part of the team responsible for creating and publishing some of the most popular and critically-acclaimed games in the world including franchises such as Grand Theft Auto, Max Payne, Red Dead, and more?
At Rockstar Games, we focus intently on quality and content to proudly produce exactly the kind of games we would want to play ourselves.
A career at Rockstar Games is about passion and commitment, to the projects and to each other, all while working on some of the most creatively rewarding and challenging projects to be found in any entertainment medium with some of the most talented people in the industry.
We offer successful candidates a highly competitive salary and compensation package including a comprehensive benefits package for all full-time hires.
Rockstar Games is an equal opportunity employer.
