Senior Manager, Microenterprise Accelerator Program

Summary

Responsible for developing, planning, coordinating, implementing, and managing Palmetto Goodwill's Microenterprise Accelerator Program which provides a 13-week training program for individuals interested in starting or scaling small businesses. Manages program with a high degree of complexity, accountability for program expenditures, and outcomes/spending reporting to funders. The Senior Program Manager is expected to meet multiple goals and objectives laid out by funding partners and leadership team. Effectively plans, executes, and manages revenue and expense budgets for the assigned programs, as well as managing the areas of Program Development; Program Implementation; Program Management; and Programmatic and Financial Compliance.

Essential Duties and Responsibilities

Program Development

·    Assists with researching best practices, developing key partnerships across Palmetto Goodwill’s service area, and reporting innovating practices to the funder.

·     Co-develops the proposal for continuing services to include budget development and service planning.

·   Monitors market trends, participant data, and prospect participant data based on population and geography-specific data to help guide conversations and inform decisions regarding program implementation, program expansion, and program management.

Program Implementation

·    Learns all governmental regulations that apply to program operation and fiscal management, potentially including federal programmatic and fiscal compliance regulations.

·     Trains team members and performs quality checks to ensure uniformity of compliance with regulations, policies, and procedures

·         Trains team members and performs quality checks to ensure high quality participant experiences.

Program Management

·     Leads a high‐performing team to support clients in achieving their full potential through training, supportive services, and job placement. Oversees the work of assigned program staff.

·      Monitors and measures program effectiveness utilizing metrics and scorecards.

·   Maintains a strong knowledge of grant regulations and relevant information, including funding allocations, processes, laws, rules, and regulations.

·  Supports uniformity of regulations/policies/procedures, quality client experience, high standard across all programs.

·   Tracks and reports on the effectiveness and efficiency of all assigned programs, including data collection including Mission Impact Data Analytics for all assigned programs.

·     Responsible for assigned program reporting to funders and governmental agencies.

·     Builds and strengthens relationships with funders and stakeholders including Goodwill Industries International.

·     Establishes credibility with funders through accurate, on-time reporting, as well as meeting or exceeding program metrics.

Programmatic and Financial Compliance

·     Reviews timekeeping records and associated participant payments to ensure accuracy of payments to participants.

·    Works with Director of Mission Services to develop the program budget, monitor and report spending and spending projections, and maintain ratios of administrative and operations costs in comparison to direct participant expenditures. Supervises data collection including Mission Impact Data Analytics for all assigned programs.

·      Responsible for programmatic compliance and finance audits.

·      Prepares for and participates in all internal and external programmatic audits. Completed any required responses and actions plans requested as a result of the programmatic or fiscal audits.

Other

·         Complies with all agency policies, procedures, and safety standards throughout all work areas

·         Performs other job-related tasks and duties as assigned.

• Enthusiasm for the mission of the organization.
• Proven record of experience, high achievement, and success in the fields of large-scale program development, program implementation, program management, and programmatic and financial compliance.
• Five years of experience managing service delivery in multiple jurisdictions to meet established goals and metrics for those jurisdictions.
• One year of experience in leading small business development activities
• One year of experience in managing complex programs serving a large geographic area.
• Ability to read and interpret complex documents, such as grant contracts, safety rules, program requirements, operating and maintenance instructions, procedure manuals, etc.
• Ability to research from various sources (including internet); gather and analyze data as it relates to program development, program implementation, program management, training requirements, compliance guidelines, etc.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Write reports and correspondence for a variety of audiences including funders, leadership, program partners and community agencies, and team members.
• Knowledge of fiscal program management including the ability to build budgets, develop spending plans and monitor fiscal activity against an established budget or spending plan.
• Ability to multi-task effectively; set priorities; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
• Meet deadlines; be self-directed and able to work autonomously/independently as needed.
• Thrive in a dynamic, fast-moving environment and select team members who also thrive in this environment.
• Work effectively across the organization to build and maintain working relationships, processes and systems that facilitate excellence in program delivery and organizational teamwork.
• Multi-cultural sensitivity; ability to demonstrate a sensitivity and awareness of diversities in people and cultures.
• Demonstrated leadership and management ability and experience.
• Strong time management skills, with focus on the ability to handle multiple project needs simultaneously.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• High attention to detail and accuracy.