About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.
Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; and Austin, Texas.
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!
The Team
Upstart's IT Engineering team builds and manages the platforms, systems, and tools that power internal productivity, automation, and secure collaboration across the organization. From modern endpoint management to infrastructure-as-code, we architect, scale, and automate foundational systems that enable Upstarters to deliver on our mission.
As a Senior Manager of IT Engineering at Upstart, you will lead a talented team responsible for identity management, enterprise automation, endpoint infrastructure, and internal tooling. This role combines technical leadership with strategic execution, focused on building scalable, secure, and user-centric IT systems. You will play a critical role in scaling Upstart's internal technology stack, supporting company growth while reducing risk and enabling seamless employee experiences.
This is not just an operational role — it's a strategic opportunity to shape the internal technology foundation of a fast-scaling fintech company. You’ll be part of an organization that values automation, collaboration, and mission-driven impact. If you're ready to build secure, scalable systems that empower thousands of employees and support the future of credit — we’d love to meet you.
Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, Austin
Time Zone Requirements - This team operates on the East/West Coast time zones.
Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; the IT Engineering team meets quarterly for 3-5 consecutive days at a time, but additional travel may be required.
How you’ll make an impact:
- Define and execute the vision for Upstart’s internal IT platforms, services, and engineering capabilities
- Lead and mentor a team of IT Engineers across enterprise tooling, automation, endpoint engineering, and identity
- Architect and implement scalable, cloud-native infrastructure using Infrastructure as Code (IaC) best practices
- Drive automation across IT workflows to reduce manual operations, improve reliability, and increase velocity
- Partner with cross-functional stakeholders including Security, People, Compliance, and Engineering to ensure IT platforms meet business and compliance needs
- Enhance observability and incident response within internal platforms to reduce downtime and improve employee experience
- Manage and report on IT engineering KPIs, driving continuous improvement through data-driven decision-making
- Ensure all IT systems and services are secure, resilient, and aligned with Upstart’s risk management strategy
- Champion a DevOps and SRE-aligned culture within IT, emphasizing scalability, reproducibility, and proactive health monitoring
What we’re looking for:
- Minimum requirements:
- 8+ years in IT Engineering, Systems Engineering, or DevOps roles, with 3+ years in engineering leadership
- Excellent people management skills with a track record of successfully mentoring, coaching, and getting reports promoted to the next level
- Proven success scaling enterprise platforms and managing cloud-based infrastructure in a fast-growing organization
- Deep technical expertise in IAM platforms (e.g., Okta), MDM tools (e.g., Jamf, BeyondCorp), and SaaS integrations
- Technical background in scripting and automation (e.g., Python) and Infrastructure-as-Code tools like Terraform, CDK, etc., and a willingness to get hands-on to help out the team if necessary
- Strong understanding of enterprise security practices, endpoint protection, and compliance
- History of driving architectural decisions and roadmaps across cross-functional teams
- Excellent communication skills and ability to influence both technical and non-technical stakeholders
- Preferred qualifications:
- Experience in a high-growth fintech, SaaS, or regulated environment
- Background in observability, ITIL frameworks, or internal developer productivity tooling
- Familiarity with AWS, CI/CD pipelines, and Kubernetes
- Experience managing geographically distributed teams
- Relevant certifications (e.g., ITIL, Google Workspace Admin, AWS Solutions Architect)
#LI-REMOTE
#LI-MidSenior
At Upstart, your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic location–with our “digital first” philosophy, Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).
Upstart is a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and know that we can only become better together.
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected]
https://www.upstart.com/candidate_privacy_policy
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What We Do
Upstart is the leading AI lending marketplace, connecting millions of consumers to more than 100 banks and credit unions that leverage Upstart’s AI models and cloud applications to deliver superior credit products. With Upstart's AI, lenders can approve more borrowers at lower rates across races, ages, and genders, while delivering the exceptional digital-first experience customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Founded in 2012, Upstart’s platform includes personal loans, automotive retail and refinance loans, home equity lines of credit, and small-dollar “relief” loans.
If you are energized by the impact you think you could make at Upstart, we'd love to hear from you!
Why Work With Us
Connection to our mission creates a special environment where people feel passionately about the impact they make in the world. Upstart is fast-paced, and we encourage ownership at all levels of the organization. As a result, culture at Upstart is driven by Upstarters. Upstarters are proactive, talented, multi-dimensional and collaborative.
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Upstart Offices
Remote Workspace
Employees work remotely.
Upstart has a digital-first model enabling most Upstarters can live and work anywhere in the U.S. We also offer in-person options from our office locations in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY.
