Senior Manager, Internal Communications

Posted 5 Days Ago
Be an Early Applicant
3 Locations
In-Office
Senior level
Fintech
The Role
Lead and develop a content team, set editorial standards, and drive strategic messaging and storytelling. Advise senior leaders, align stakeholder priorities, oversee content planning and execution across channels, and continuously improve editorial processes and team capabilities.
Summary Generated by Built In

Leads the strategy and execution of content across divisional internal communications. Oversees a team of content creators and serves as the central editorial authority—ensuring all communications are clear, compelling, and aligned to business priorities and Vanguard standards. Partners closely with senior leaders and stakeholders to shape messaging, elevate storytelling, and drive consistent, high-impact communications.

Responsibilities:

  • Lead & Develop Content Organization
    Manage and develop a team of writers and content creators; establish a high-performing culture with a strong focus on writing excellence, coaching, and continuous skill development.

  • Editorial Leadership & Standards
    Serve as the lead editor across all communications; set and enforce editorial standards for quality, clarity, voice, and consistency.
    Provide hands-on editing and direction to ensure content meets a high bar.

  • Strategic Messaging & Storytelling
    Translate complex business strategies into clear, cohesive narratives that resonate with diverse audiences.
    Shape enterprise and divisional storytelling across key initiatives.

  • Stakeholder Leadership & Influence
    Serve as a senior advisor to leaders and partners; proactively shape communications approaches and messaging.
    Manage a broad set of stakeholders, aligning priorities and navigating competing demands with confidence.

  • Content Strategy & Planning
    Oversee content planning and prioritization to ensure alignment with business goals and audience needs.
    Drive a cohesive, integrated approach across channels and formats.

  • Execution Excellence
    Ensure delivery of high-quality content across written, visual, and multimedia formats.
    Maintain consistency and effectiveness across all communications touchpoints.

  • Continuous Improvement
    Use feedback, data, and industry best practices to elevate content quality and team effectiveness.
    Strengthen editorial processes and workflows to improve efficiency and impact.

Qualifications:

  • Eight years related work experience, five years consulting and delivering internal communications experience preferred. Supervisory experience preferred.

  • Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.

  • Demonstrated experience managing content teams and developing writing talent.

  • Exceptional writing, editing, and editorial judgment with a proven ability to maintain high standards at scale.

  • Strong experience advising senior leaders and managing complex stakeholder environments.

  • Ability to translate business strategy into clear, compelling communications.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Skills Required

  • Eight years related work experience
  • Five years consulting and delivering internal communications experience
  • Supervisory experience
  • Undergraduate degree or equivalent combination of training and experience
  • Graduate degree
  • Demonstrated experience managing content teams and developing writing talent
  • Exceptional writing, editing, and editorial judgment
  • Strong experience advising senior leaders and managing complex stakeholder environments
  • Ability to translate business strategy into clear, compelling communications

Vanguard Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.

  • Retirement Support Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
  • Wellbeing & Lifestyle Benefits Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
  • Affordable Benefits Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.

Vanguard Insights

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The Company
HQ: Malvern, PA
20,252 Employees
Year Founded: 1975

What We Do

We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.

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