As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Corporate Sector's Employee platform team , you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.
Job responsibilities
- Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
- Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
- Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
- Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
- Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
- Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
- Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
- Strong enterprise voice and unified communications knowledge, including Cisco voice and Zoom Phone solutions: Ribbon, SBC/SIP, Amazon Connect and call-routing troubleshooting as well as mobile solutions like Movius.
- Familiarity with capture and compliance functionality systems, including Redbox and NTR-X
- Demonstrated ability to represent user needs and service readiness in complex technology projects and production migrations.
- Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
- Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
- Clear written and verbal communication, stakeholder management, and ability to influence decisions without direct reporting authority
- Experience managing infrastructure engineering teams
- Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
Exposure to managing budgets
- Experience supporting large, regulated global enterprises or financial services environments.
- Familiarity with conferencing room systems, hybrid meetings, and integration between telephony and video platforms.
- Knowledge of emergency calling requirements, voice service resiliency, and telecom compliance considerations.
- Experience applying SRE, IT service management, observability, and automation practices to communications services.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in infrastructure engineering concepts
- 5+ years of experience managing or leading technical teams across multiple regions and time zones
- Enterprise voice and unified communications experience, including Cisco voice and Zoom Phone
- Experience with Ribbon, SBC/SIP, Amazon Connect, call-routing troubleshooting, and Movius
- Familiarity with Redbox and NTR-X capture and compliance systems
- Experience representing user needs and service readiness during technology projects and migrations
- Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders
- Incident management, problem management, technical troubleshooting, and operational risk judgment
- Strong written and verbal communication and stakeholder management skills
- Experience managing infrastructure engineering teams
- Experience leading safe use of enterprise-authorized AI for infrastructure engineering workflows
- Ability to validate AI-assisted recommendations and ensure resiliency, security, and auditability
- Budget management experience
- Experience supporting large regulated global enterprises or financial services environments
- Familiarity with conferencing room systems, hybrid meetings, and telephony-video integrations
- Knowledge of emergency calling, voice resiliency, and telecom compliance
- Experience applying SRE, IT service management, observability, and automation practices
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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