Senior Manager HR Technology

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. As a member of our HR Technology team, you will play a key role in shaping and supporting a world class digital employee experience for our people. We are seeking a Senior Manager, HR Technology to serve as the HR Technology functional lead for HR Service Delivery (HRSD), currently delivered on ServiceNow. In this role, you will lead business analysis, requirements definition, roadmap and backlog prioritization, testing, release readiness, adoption, and continuous improvement while partnering with Technology Product Managers and technical teams on solution design and delivery. This position offers the opportunity to contribute to a fast-growing, science-driven organization making a meaningful difference to patients worldwide.

• Location: Sleepy Hollow, New York, United States
• Work model: Onsite, 4 days/week

• Partner with HR Operations & Solutions, COE, and Technology leaders to understand strategic priorities, service challenges, and user needs, translating these into a multi-year HRSD roadmap and prioritized product backlog
• Serve as the HR Technology functional lead and subject matter expert for HR Case Management, Knowledge Management, the employee portal, and Employee Relations functionality, advising stakeholders on platform capabilities and leading practices
• Lead discovery, process design, requirements definition, and functional design, ensuring business requirements are clear, testable, and understood by Technology Product Managers and delivery teams before solution design and build
• Partner with Employee Relations, Legal, Privacy, Security, and Technology partners to support secure, well-governed ER case workflows, ensuring requirements appropriately protect sensitive and confidential information
• Establish and improve HR service models, case categories, assignment and escalation paths, and service-level expectations, using case trends and user feedback to reduce avoidable demand and improve resolution quality
• Apply sophisticated business analyst capabilities throughout project lifecycles to drive successful business outcomes, and identify and implement innovative tools to extend the use of existing capabilities into new locations or functional areas
• Oversee user acceptance testing and end-user support for in-scope HRSD capabilities, partnering with COE resources on change/communications/training materials and managing escalations to Technology partners
• Establish and maintain strong relationships with stakeholders globally and locally, overseeing demands end to end from idea to operational delivery and staying abreast of industry trends to inform roadmap planning

• Bachelor's or Master's degree in a related field and 8+ years of experience in HR, focusing on HRSD processes/technology in a global environment, equivalent related professional experience may be considered
• Proven ability to manage multiple projects delivered on time with high customer and team satisfaction
• Extensive hands-on experience with enterprise HR service delivery platforms (ServiceNow preferred), translating business demands into high-quality requirements
• Strong data analytics skills and intellectual curiosity to distill complex details into actionable insights and identify innovative solutions
• Effective, empathetic communicator with credibility who engages partners, drives collaboration, and aligns diverse leaders in a unified direction; comfortable working with ambiguity

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We are committed to building a workplace with an inclusive culture. Regeneron is an equal opportunity employer and all  qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, sexual orientation, gender identity or expression, gender reassignment, marital or civil partnership status, civil status, pregnancy or parental status, age, disability, nationality, citizenship status, ethnic or national origin, membership of the Traveler community, familial status, genetic information, military or veteran status, or any other characteristic protected under applicable law. Where required, we will provide reasonable accommodation to applicants with known disabilities or chronic illnesses during the recruitment process, unless such accommodation would impose undue hardship.

Where necessary, we disclose salary ranges for roles in all countries in which we operate.  The final offer will be determined within the relevant range based on the country of employment, specific role level, and your skills and experience. In some countries, collective bargaining agreements (CBAs) may apply and influence certain elements of pay or benefits.  Regeneron offers a competitive and comprehensive total rewards package which may include, depending on country and role: annual bonuses or other incentive plans, equity awards, pension or retirement benefits, 401(k) company match, health and wellness programs, fitness centers, insurance benefits (e.g. medical, dental, vision, life and disability), paid time off, and family support benefits. For additional information about Regeneron benefits in the U.S., please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other locations, additional information will be provided during the recruitment process.  If you have any questions, please speak with your recruiter. 

Please be advised that at Regeneron, we believe we do our best work when we are together. For that reason, many roles are required to be performed on‑site. Please speak with your recruiter and hiring manager for more information about on‑site expectations for your role and location.

As part of the recruitment process, certain background checks may be conducted in accordance with the laws of the country where the position is based. The purpose of such checks is to verify certain information prior to the commencement of employment such as identity, right to work and educational qualifications.

For jobs in Canada: this posting is for an existing position.

Salary Range (annually)