We are looking for a results-driven leader to manage end-to-end cash application, collections, and dispute resolution processes within Nike’s Order-to-Cash (O2C) operations. This role is accountable for maximizing cash realization, improving customer payment experience, and ensuring the integrity of accounts receivable across global markets.
The ideal candidate brings strong expertise across cash management, collections strategy, and dispute resolution, combined with a continuous improvement mindset and a strong orientation toward data, automation, and operational excellence. Based at Nike’s World Headquarters (PHK – Beaverton), this leader will operate as a key bridge between global strategy and execution, ensuring delivery excellence through close partnership with MSP/BPO teams and cross-functional stakeholders.
WHAT YOU WILL WORK ONOversee global cash application processes, ensuring timely, accurate posting and reconciliation of customer payments
Lead collections strategy and execution, including prioritization, outreach approach, and aging management
Own end-to-end dispute and deduction management, driving timely resolution and root-cause elimination
Reduce unapplied and unidentified cash through improved matching, automation, and process discipline
Improve key working capital metrics including DSO, past due balances, and cash application accuracy
Ensure accurate customer account reconciliation, including Statements of Account (SoA) and variance resolution
Partner with Sales and Marketplace Finance to resolve disputes and issues impacting collections and customer experience
Drive adherence to global O2C process standards, controls, and governance frameworks
Lead MSP/BPO delivery for cash, collections, and dispute operations, including SLA management and performance tracking
Identify and implement automation and AI/GenAI opportunities to improve collections effectiveness and reduce manual effort
Support month-end and quarter-end close activities related to AR, cash posting, and reserve considerations
Provide insights and reporting on cash performance, aging trends, dispute drivers, and operational risks
You will report to the Director, Global Finance Operations – O2C Delivery and work closely with:
O2C leadership across cash, collections, and dispute management
Global Process Owner (GPO) – O2C
Sales and Marketplace Finance leaders
Controlling and Corporate Finance teams
Technology teams supporting SAP, FSCM, and O2C platforms
MSP/BPO leadership and delivery teams supporting global AR operations
Cross-functional partners across geographies to drive end-to-end customer and cash outcomes
Technology partners supporting SAP, O2C platforms, and automation solutions
MSP/BPO leadership teams delivering global operations
Cross-functional business stakeholders to drive end-to-end process excellence and customer outcomes
8+ years of experience in Finance Operations with strong expertise in Order-to-Cash, especially cash application, collections, and dispute management
Proven experience managing AR portfolios, collections strategies, and dispute resolution processes at scale
Experience working with global shared services or outsourced delivery (BPO/MSP) models
Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
Strong business acumen with focus on working capital optimization and cash flow improvement
Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
Strong analytical skills with ability to identify trends, resolve complex discrepancies, and drive data-based decisions
Experience driving process improvements, automation, and operational efficiency initiatives
Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills
Bachelor’s degree in Finance, Accounting, or related field. Will accept any suitable combination of education, experience or training.
We offer a number of accommodations to complete our interview process including screen readers, sign language interpreters, accessible and single location for in-person interviews, closed captioning, and other reasonable modifications as needed. If you discover, as you navigate our application process, that you need assistance or an accommodation due to a disability, please complete the Candidate Accommodation Request Form.
Skills Required
- 8+ years of experience in Finance Operations with Order-to-Cash expertise (cash application, collections, dispute management)
- Proven experience managing AR portfolios, collections strategies, and dispute resolution at scale
- Experience working with global shared services or outsourced delivery (BPO/MSP) models
- Deep understanding of Invoice-to-Cash processes including billing, payments, deductions, and customer account management
- Experience with ERP systems (e.g., SAP) and O2C platforms / collections tools
- Strong analytical skills to identify trends, resolve discrepancies, and drive data-based decisions
- Experience driving process improvements, automation, and operational efficiency initiatives
- Ability to operate effectively in a global, matrixed organization with strong stakeholder management skills
- Proven experience leading MSP/BPO delivery, managing SLAs and performance tracking
- Bachelor's degree in Finance, Accounting, or related field (or equivalent combination of education and experience)
Nike Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nike and has not been reviewed or approved by Nike.
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Retirement Support — A 401(k) with a company match is complemented by options such as a Mega Backdoor Roth and deferred compensation for eligible earners. Financial coaching and structured savings programs support long-term financial security.
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Equity Value & Accessibility — An Employee Stock Purchase Plan with a stock discount sits alongside broad-based equity vehicles like RSUs and non-qualified stock options. These avenues expand wealth-building opportunities beyond base pay.
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Parental & Family Support — Paid parental leave includes maternity and paternity time, recently expanded in the U.S. to 16 weeks and extended to part-time retail teammates. Additional supports include childcare assistance at select locations and family-building benefits such as fertility, surrogacy, and adoption.
Nike Insights
What We Do
At NIKE, Inc., we innovate to serve athletes*. Every teammate - from coder to creator - plays a role in making these athletes’ dreams real. Our tech, data, and digital teams push limits every day, building the future of sport and the tools that drive it. Here, curiosity is fuel. Innovation is the game plan. Different perspectives keep us on the offense. You’ll solve challenges worth tackling, grow fast and belong to a team that backs you to do the right thing. Bring your drive. Bring your bold. Let’s move the world, together. Take your first step at nike.com/careers * If you have a body, you’re an athlete.
Why Work With Us
At NIKE, Inc., your dedication fuels the future of sport. There is a sense of pride that comes from representing an iconic brand and shaping its future. Here, we treat every day as a new opportunity to push boundaries, ask tough questions and share whole-hearted convictions. We are a team – united by the belief that anything is possible.
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