Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the TeamThe Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.
About the RoleThe Sr. Global Creator Programs Manager owns the end-to-end execution of Twitch's global scaled creator activation program, a structured system that recruits, develops, and retains creators through community-driven programming and milestone-based progression. You'll build and operate the program's infrastructure, work with a distributed team of regional community leads, and drive creators toward meaningful retention milestones. Working cross-functionally with Partnerships, Product, Engineering, Business Development, and Marketing, you'll deliver against ambitious membership and retention targets, then report program performance to senior leadership.
You will report to the Sr. Manager of Global Creator Programs and you can work from Twitch’s headquarters in San Francisco, CA; or from one of our hub locations in Seattle, WA; Irvine, CA; or New York City, NY - with West Coast (PST) working hours.
You Will:- Own the operational strategy and execution of the scaled retention program: community infrastructure, progression systems, and cohort-based programming
- Work closely with a team of contract-based regional community leads driving community operations, programming facilitation, and cohort support across priority markets
- Design and run rolling cohort programs, including facilitator management and educational programming (webinar series, office hours)
- Develop and execute regional go-to-market plans to drive program membership and creator activation
- Own the creator verification pipeline, ensuring participants meet eligibility criteria and represent active, authentic creators
- Define, track, and report program success metrics: membership, conversion, retention milestones, and time-to-graduation (how long a creator takes to complete the program)
- Identify and mitigate program risks early, iterating on program design based on creator feedback and performance data
- 6+ years in program management, community operations, or creator/influencer ecosystem roles (or equivalent experience)
- A track record of building and scaling programs from early stage to thousands of participants
- Experience working across distributed teams, including contractors or vendor relationships across multiple regions
- Strong operational skills: you build systems, processes, and workflows that scale, and you partner effectively across Product, Engineering, Marketing, and Partnerships
- A data-driven mindset, with comfort using AI and automation tools to improve program efficiency without compromising creator experience
- Excellent written and verbal communication: you write effective narratives and present program strategy to Directors and VPs
- A Twitch enthusiast: you bleed purple!
- Experience running cohort-based programs (accelerators, bootcamps, creator programs) and creator onboarding/retention
- Familiarity with community platform architecture (Discord, Slack), bots, and automation tools
- Fluency with data and PM tooling (Tableau, Mode, Salesforce, Airtable); multilingual or cross-market experience a plus
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Job ID: TW9320
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.
Skills Required
- 6+ years of experience in program management, community operations, creator ecosystems, influencer ecosystems, or equivalent experience
- Track record of building and scaling programs from early stage to thousands of participants
- Experience working across distributed teams, including contractors or vendors across multiple regions
- Strong operational skills building scalable systems, processes, and workflows
- Ability to partner effectively across Product, Engineering, Marketing, and Partnerships
- Data-driven mindset and comfort using AI and automation tools to improve program efficiency
- Excellent written and verbal communication skills, including presenting program strategy to Directors and Vice Presidents
- Experience running cohort-based programs and creator onboarding or retention
- Familiarity with community platforms such as Discord and Slack, bots, and automation tools
- Familiarity with Tableau, Mode, Salesforce, or Airtable
- Multilingual or cross-market experience
- Enthusiasm for Twitch and its creator community
Twitch Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Twitch and has not been reviewed or approved by Twitch.
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Healthcare Strength — Employees access Amazon’s comprehensive medical, dental, vision, disability, life insurance, and mental‑health resources, with Twitch‑specific wellness support layered in. Official materials emphasize a competitive suite of health programs that start on day one for eligible roles.
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Leave & Time Off Breadth — Remote‑friendly norms include company holidays and global no‑meeting days, and policies commonly describe flexible or unlimited PTO. Paid parental leave is highlighted alongside other leave programs across the benefits overview.
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Equity Value & Accessibility — Equity is a standard part of total rewards for many roles, with Amazon RSUs frequently referenced alongside base pay and bonus. Career materials and postings consistently note equity eligibility as part of the package.
Twitch Insights
What We Do
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and a lot more. It’s a place where millions of people come together live every day to chat, interact, and make their own entertainment together.
Why Work With Us
We’re all about community, inside and out. Working here, you’ll find your coworkers are eager to team up, collaborate, and smash (or elegantly solve) problems together. We speak our own language (don’t worry, you’ll learn it), we have a club for everything, and we host an annual IRL party, TwitchCon, for our community of fans and creators.
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