Senior Manager - Forecasting and Planning

Location Details: Remote - United States

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.  

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team

GoDaddy Care & Services Workforce Planning & Logistics is hiring a driven Senior Manager, to lead Forecasting & Planning, who is passionate about data, operational excellence, and innovation. In this role you will be part of the Forecasting & Planning team committed to ensuring GoDaddy has solid plans for our contact centers around the world, including making sure guides are always available when customers need them, across 21 sites in 15 countries.

What you'll get to do...

• Lead a team of analysts in creating accurate rolling 18-month demand forecasts for various products (phone, messaging, etc.) in global regions, allowing for proper staffing to meet customer demand
• Take ownership of projecting operational performance, including forecast variances, service levels, and overall performance, ensuring that models and algorithms are accurate based on real data
• Lead statistical modeling to anticipate the effects of business and product changes on guide and customer workflows, processes, routing, and marketing strategies
• Manage the creation of models and ad-hoc queries to support business analysis to diagnose business performance and identify root cause
• Prepare and present quarterly forecasts (contact volume, headcount, projected expense variances tied to front-line headcount) in a way that is easily digestible by audiences of varying levels, including senior leaders
• Collaborate with various teams such as Channel and Marketing to create customer contact demand forecasts that align with our business objectives, customer requirements, and financial goals

Your experience should include...

• 10+ years of experience with demand forecasting, capacity planning, or financial modeling
• 5+ years managing and developing senior-level analysts
• Deep knowledge of ARMA/ARIMA/SARIMA, decomposition, linear regression, exponential smoothing, or related statistical models, build scenarios and forecasts including capacity and financial models
• Proficiency with R
• Proficiency with Microsoft Office (including advanced statistical and worksheet functions), business intelligence applications such as Tableau, QuickSight, and databases

You might also have...

• Bachelor's degree in Finance, Economics, Mathematics, Applied Mathematics, Predictive Analytics, Statistics and Probability, or a similar field

We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. 

About us...  GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us. 

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected]. 

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.