Welcome to Manhattan. Every day, our supply chain commerce technology connects two billion people to 20 billion consumer choices. In the warehouse, on the road and in the store, we make what was once impossible, possible. If you want to tackle complex problems and redefine markets, you’ve come to the right place.
Manhattan Associates is looking for a Senior Manager - Engineering Excellence to improve how engineering works across the end-to-end software development lifecycle.
This role will work horizontally across engineering, product, architecture, DevOps, security, and delivery teams to improve how teams plan, build, integrate, test, release, and operate software. The role will establish practical engineering practices, measurable delivery outcomes, productivity mechanisms, and continuous-improvement capabilities across ETS. Quality Engineering and Test Automation are important components of the role, but the broader focus is Engineering Effectiveness—including engineering flow, developer productivity, delivery predictability, technical debt, DevOps/DevSecOps, engineering standards, and AI-enabled engineering.
Success in this role will be measured through improvements in engineering speed, quality, predictability, developer productivity, engineering effectiveness, and developer experience.
What you will do:Improve engineering flow and delivery effectiveness
- Establish a baseline for engineering flow and delivery health across relevant teams.
- Use DORA metrics or equivalent measures - such as cycle time, lead time, throughput, deployment frequency, change failure rate, recovery time, and predictability- to identify constraints and improvement opportunities.
- Lead targeted interventions to address bottlenecks across planning, development, integration, testing, release, and production.
- Demonstrate measurable improvements in engineering speed, quality, predictability, productivity, or developer experience.
- Create meaningful visibility into engineering health, constraints, risks, and improvement priorities.
Strengthen the end-to-end SDLC operating model
- Design and improve workflows from demand intake and prioritization through development, integration, QA, UAT, production release, and operational feedback.
- Define practical ownership models, entry and exit criteria, quality gates, handoffs, and escalation paths.
- Reduce avoidable rework, wait states, manual handoffs, release friction, and process variation across teams.
- Establish scalable ways of working while allowing teams appropriate flexibility.
Improve capacity, productivity, and technical-debt management
- Improve visibility into engineering capacity and allocation across roadmap commitments, BAU work, defects, reliability, technical debt, and improvement initiatives.
- Help leaders make informed trade-offs between feature delivery, quality, modernization, operational health, and long-term maintainability.
- Lead initiatives that improve developer productivity, developer experience, engineering focus, and time to value.
- Identify systemic constraints affecting collaboration, onboarding, flow, and engineering effectiveness.
Advance DevOps, DevSecOps, and engineering standards
- Partner with Platform Engineering, DevOps, Security, Architecture, and development teams to strengthen CI/CD, automation, release management, observability, and secure software delivery.
- Define common engineering standards, reference practices, maturity models, and reusable capabilities.
- Promote automation and self-service mechanisms that reduce manual effort and improve consistency.
- Support adoption through enablement, coaching, communities of practice, and measurable outcomes.
Advance Quality Engineering and Test Automation
- Provide strategic direction for Quality Engineering, test automation, shift-left quality, testability, and risk-based validation.
- Strengthen automation frameworks, quality gates, test environments, and feedback loops across the delivery lifecycle.
- Integrate quality practices into development and delivery rather than treating quality as a separate downstream activity.
- Use quality, defect, escaped-defect, and release-risk insights to drive engineering improvement.
Enable AI-assisted engineering and continuous improvement
- Identify and scale responsible AI use cases across requirements, design, development, code review, testing, documentation, release, and operations.
- Measure AI adoption through meaningful productivity, quality, cycle-time, or developer-experience outcomes.
- Establish reusable patterns, enablement, and guardrails for AI-assisted engineering.
- Build a culture of experimentation, learning, retrospection, and measurable improvement.
Lead through influence
- Build alignment across engineering leaders and teams around shared outcomes, standards, and improvement priorities.
- Influence without direct reporting authority through data, credibility, facilitation, coaching, and stakeholder management.
- Create reusable playbooks and communities of practice that scale beyond individual teams.
- Communicate complex engineering topics clearly to senior technical and business stakeholders.
- 14+ years of experience with a strong software-engineering, engineering-enablement, DevOps, platform-engineering, Quality Engineering, or comparable technical foundation.
- Demonstrated experience improving engineering outcomes across multiple teams, not only managing test execution or automation within a single QA function.
- Experience leading cross-team engineering transformation, Engineering Effectiveness, Engineering Productivity, Engineering Excellence, delivery improvement, or comparable initiatives.
- Experience establishing a baseline, identifying bottlenecks, implementing interventions, and demonstrating measurable improvement in engineering flow or delivery outcomes.
- Experience improving end-to-end SDLC workflows spanning development, integration, testing, CI/CD, release, and production feedback loops.
- Strong understanding of capacity allocation, delivery predictability, developer productivity, technical debt, and engineering trade-offs.
- Experience connecting demand, commitments, capacity, delivery flow, and outcomes across engineering teams.
- Technical credibility across modern CI/CD, DevOps/DevSecOps, software delivery, and Quality Engineering practices.
- Experience defining and using engineering metrics, scorecards, or dashboards to drive decisions and continuous improvement.
- Experience establishing common engineering standards, maturity models, reusable practices, or cross-team operating mechanisms.
- Demonstrated ability to influence engineering teams and senior stakeholders without relying solely on formal authority.
- Strong analytical, communication, facilitation, and change-leadership skills.
The profile we are looking for
You may come from an Engineering Excellence, Engineering Productivity, Developer Experience, Engineering Enablement, Platform Engineering, DevOps/DevSecOps Transformation, Engineering Operations, or Quality Engineering transformation background.
Regardless of your current title, you should have demonstrably improved how engineering works across multiple teams.
The strongest candidates will combine technical engineering depth with the ability to improve processes, operating models, metrics, and adoption through influence.
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.
Skills Required
- 14+ years of experience in software engineering, quality engineering, test automation, SDET, or related engineering disciplines
- Experience designing, implementing, and scaling test automation, SDET, or quality engineering capabilities
- Experience building reusable automation frameworks and engineering standards across multiple teams or products
- Strong understanding of modern SDLC practices, CI/CD, DevOps, and cloud-native engineering
- Experience integrating automated testing and quality controls into CI/CD pipelines
- Experience leading technical teams and driving engineering transformation across organizational boundaries
- Experience establishing or using engineering metrics, KPIs, and maturity measures to drive continuous improvement
- Strong stakeholder-management and communication skills, including the ability to influence senior engineering and technology leaders
- Ability to translate complex engineering challenges into practical, scalable, and measurable solutions
- Experience establishing or leading an Engineering Excellence, Quality Engineering, Test Automation, or Engineering Productivity capability
- Exposure to DevSecOps, developer experience, and platform engineering practices
- Experience with engineering maturity assessments and continuous-improvement frameworks
- Practical experience applying Generative AI, AI-assisted development or testing, or intelligent automation within the SDLC
- Experience establishing communities of practice or enterprise-wide engineering standards
- Experience working across globally distributed engineering organizations
- Familiarity with modern cloud platforms, automation technologies, and engineering toolchains
Manhattan Associates Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Manhattan Associates and has not been reviewed or approved by Manhattan Associates.
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Fair & Transparent Compensation — Pay is generally characterized as on par with industry standards and often described as fair or above average, with stronger competitiveness in certain roles and at higher seniority. The overall picture suggests a “solid but not standout” base-compensation experience that can feel better when variable pay or role leverage is higher.
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Wellbeing & Lifestyle Benefits — Well-being programs are positioned as a notable strength, including mental-health resources and support tools such as Headspace access, an EAP, and financial-wellness offerings. These lifestyle-oriented extras appear to elevate the perceived total rewards value beyond salary alone.
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Parental & Family Support — Family-support benefits are highlighted through caregiving assistance (e.g., Care.com access) and the presence of maternity and paternity/partner leave. The existence of dedicated family and caregiver support contributes positively to the overall benefits perception.
Manhattan Associates Insights
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
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