The Role
Lead development and deployment of predictive customer progression models across the full lifecycle. Analyze large, complex datasets, design experiments (A/B tests), collaborate with Product/Engineering/Operations, and mentor a team of data scientists while driving scalable modeling infrastructure and communicating insights to influence business strategy.
Summary Generated by Built In
8116 - Midtown Office - 2220 W. Broad Street, Richmond, Virginia, 23220CarMax, the way your career should be!
Technical Leadership & Execution
- Lead the development and enhancement of predictive Customer Progression models
- Apply advanced data science techniques across the full model lifecycle:
- Design, training, evaluation, validation, deployment, and monitoring
- Analyze large-scale, complex datasets (customer, transactional, digital, and third-party data) to generate actionable insights
- Build deep understanding of CarMax data ecosystems, including data access, processing, and monitoring
- Design and support controlled experiments (A/B testing) to evaluate new solutions
- Partner with Product, Operations, Strategy, and Data Engineering teams to:
- Identify and develop new use cases for data-driven products
- Deliver tools that enhance both the customer and associate experience
- Build scalable data and modeling infrastructure
- Communicate insights, model outcomes, and opportunities clearly to stakeholders at all levels of the organization
- Influence business strategy through data-driven recommendations
- Lead, mentor, and develop a high-performing team of data scientists
- Promote best practices in analytics, modeling, and experimentation
- Manage and prioritize multiple projects in a fast-paced environment
- Foster both technical and professional growth within the team
- Advanced degree (Master’s or Ph.D.) in a quantitative field such as:
- Statistics, Mathematics, Data Science, Computer Science, or Engineering
- 4+ years of experience in:
- Python or similar languages for large-scale data analysis
- Machine learning, statistical modeling, and data mining techniques
- Working with data lakes, cloud platforms, and relational databases (SQL)
- Strong analytical mindset with a proven track record of delivering insights and strategic impact
- Excellent communication skills with the ability to explain complex concepts to both technical and non-technical audiences
- Demonstrated project management skills and ability to manage competing priorities
- Experience mentoring or developing team members
- Hands-on experience developing and deploying NLP (Natural Language Processing) solutions, including:
- Information retrieval and extraction
- Sentiment analysis
- Topic modeling
- Classification and deep learning techniques
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
Skills Required
- Advanced degree (Master's or Ph.D.) in Statistics, Mathematics, Data Science, Computer Science, or Engineering
- 4+ years experience using Python or similar languages for large-scale data analysis
- 4+ years experience with machine learning, statistical modeling, and data mining techniques
- 4+ years experience working with data lakes, cloud platforms, and relational databases (SQL)
- Strong analytical mindset with proven track record delivering insights and strategic impact
- Excellent communication skills for technical and non-technical audiences
- Demonstrated project management skills and ability to manage competing priorities
- Experience mentoring or developing team members
- Hands-on experience developing and deploying NLP solutions (information retrieval, extraction, sentiment analysis, topic modeling, classification, deep learning)
CarMax Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CarMax and has not been reviewed or approved by CarMax.
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Retirement Support — Retirement benefits appear robust, including a 401(k) with dollar-for-dollar matching up to the first 6% of base salary and immediate vesting. Stock purchase programs with a discount or match are positioned as an additional long-term wealth-building option.
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, disability, and life insurance, with access beginning relatively early for eligible associates. Mental health resources and wellbeing programs are also present as part of the health offering.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including vacation, holidays, sick time, and paid leave related to new child placement or birth/adoption in addition to family medical leave options. The structure varies by role and tenure, but the overall menu is sizable.
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The Company
What We Do
CarMax revolutionized the auto industry by delivering the honest, transparent and high-integrity car buying experience customers want and deserve. This disruptive thinking has helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide. And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the FORTUNE 100 Best Companies to Work For® - 16 years in a row! Committed to hiring people with strong values of integrity, transparency and respect, we offer unmatched training and support for associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125" companies in America. We are also proud to be a best place to work for Veterans, and the #2 Best Workplace for Retail.
