Senior Customer Success Manager

We are seeking a Senior Customer Success Manager to lead our Brand Business, overseeing a portfolio of approximately $2 million ARR in customer accounts. This individual will act as the strategic partner, advisor, and voice of the customer for leading brand clients, guiding them through the full sponsorship lifecycle while ensuring long-term account health, adoption, and growth.

This is a highly visible role requiring a seasoned customer success leader with deep expertise in sponsorship strategy and brand engagement. The ideal candidate brings a consultative, strategic mindset, strong executive presence, and the ability to influence both clients and internal teams.

• Portfolio Management: Own overall success, client onboarding, product adoption, training, account health and retention across a $2M+ book of business, ensuring SponsorUnited is essential to brand clients’ sponsorship strategy.
  
• Executive Relationship Management: Build and sustain trusted partnerships with senior brand marketers and sponsorship decision-makers, driving adoption and advocacy.
  
• Strategic Sponsorship Advisory: Act as a consultative partner by sharing best practices, sponsorship trends, and data-driven insights that help brands maximize ROI. Conduct account health checks, QBRs and client site visits.
  
• Platform Engagement: Drive meaningful usage of the SponsorUnited platform, ensuring it is embedded in client workflows and decision-making.
  
• Voice of the Customer: Advocate for brand clients internally, translating feedback and insights into actionable inputs for the Product, Support, and Leadership teams.
  
• Health & Risk Management: Anticipate churn risks by analyzing engagement data, implementing playbooks, and driving proactive engagement strategies.
  
• Expansion & Growth Enablement: Identify upsell and cross-sell opportunities, working closely with account management, sales and leadership to expand client commitments.
  
• Cross-Functional Leadership: Partner with Product, Marketing, and Support teams to deliver seamless, high-value client experiences and evolve SponsorUnited’s offerings.
  

• 8–10+ years of experience in Customer Success, Account Management, or Client Strategy roles, ideally within SaaS, sports, sponsorship, or media.
  
• Ability to travel for client meetings, conferences, or internal events (approximately 10–20% of the time).

• Senior-level experience managing enterprise accounts and building executive-level relationships.
  
• Prior experience working in-house on a brand sponsorship team OR agency-side advising brands on sponsorship strategy strongly preferred.
  
• Experience with or knowledge of the SponsorUnited platform is a strong plus.
  
• Demonstrated success leading large client portfolios with measurable outcomes in adoption, retention, and growth.
  
• Excellent communicator with strong presentation, relationship-building, and influencing skills at the executive level.
  
• Strategic thinker with a consultative, problem-solving approach; equally comfortable with high-level vision and detailed execution.
  
• Data-driven mindset with ability to analyze engagement metrics and develop actionable insights.
  
• Experience leading cross-functional collaboration to elevate customer outcomes.
  

• Opportunity to shape the future of sponsorship intelligence as a senior leader within a high-growth SaaS company.
  
• Direct impact on the success and strategy of some of the world’s leading brands.
  
• Collaborative, innovative culture where your expertise and voice drive business evolution.