Senior Manager, Customer Operations

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

The primary purpose of this job is to act as the site-based customer champion and develop the unconstrained unit forecast for the S&OP process and own and manage the revenue for the site driving all other financial aspects of the site.

Accountabilities & Responsibilities:

• Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.
• Champions the voice of the customer as a member of the Site Leadership Team.
• Works with the Site Leadership team to instill customer advocacy within the facility.
• Serves as the voice of customer during customer production meetings and interactions with facility personnel.
• Represents Integer and the site to the customer and Sales as appropriate in conjunction with customer communication, visits and issue resolution.
• Develops and fosters customer relationships by working directly with Factory Direct customers and partnering with Sales and/or Customer Success Enterprise for Corporate, Strategic and Multi-Site customers.
• Demonstrates responsiveness and leadership in interactions with customers, Sales and Customer Success
• Builds the revenue sales forecast annually and monthly, including reconciliation to the monthly facility forecast. Provides data for Site and Quarterly Business Reviews and participate in reviews.
• Works with facility personnel (Planning, Operations and Purchasing) to meet customer requests for items such as order expedites and change requests.
• Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities.  Works with team to identify process improvement opportunities to better serve customers.
• Drives team performance towards key metric targets.
• Works with Customers in the establishment and management of Kanban and Consigned Finished Goods Inventory programs, and ensures that proper Demand and Capacity Plans are implemented to support these requirements at their site.
• Collaborates with Quality on Customer Change Notifications and facilitates the activities required with the customer to gain approvals.
• Drives the sites planning process for demand and capacity planning, production scheduling and execution, inventory, purchasing and supplier service level management Provides input as needed in capital expenditure (CAPEX) justification and approval working with peers within operations.
• Performs other duties as required.

Education & Experience:

• Minimum Education: Bachelor’s degree in business or a related field.
• Minimum Experience: 7+ years’ experience in medical device or related field

Knowledge & Skills:

• Special Skills: Forecasting, Oracle, Microsoft

• Specialized Knowledge: Must be a driver of lean manufacturing and a lean culture. Must have background in Planning and Analytics, Finance and or Supply Chain experience is a plus.

Senior Manager, Customer Operations Salary: $135,300- $198,440

Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off.

U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply.