The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.
GCS is looking for a Senior Manager of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
ResponsibilitiesEnterprise Risk & ERIA Execution:
Support the execution of Enterprise Risk Identification and Assessment (ERIA) activities across GCS, helping ensure risks are identified, assessed, and managed in alignment with the enterprise risk governance framework.Risk Appetite, Metrics & Reporting:
Contribute to the development and monitoring of GCS Risk Appetite Framework metrics (KRIs/KPIs); assist in aggregating and analyzing risk data, identifying trends, and preparing reporting and insights for stakeholders.Governance & Framework Adherence:
Support the consistent application of the enterprise risk governance framework, including adherence to policies, standards, and ERIA methodologies across business units.Cross-Functional Collaboration:
Partner with Control Management, business units, and second line teams to support integration of ERIA outputs into broader operational risk processes and governance practices.Data & AI Enablement:
Support the exploration and adoption of data and AI-driven capabilities to enhance risk identification, monitoring, and reporting processes, improving efficiency and insights within the function.
Required Qualifications
- 4+ years of experience in Operational Risk, Enterprise Risk, Internal Audit, Compliance, or a related field
- Foundational understanding of risk management concepts, including risk identification, assessment, monitoring, and reporting
- Strong analytical and problem-solving skills, with the ability to interpret data and identify trends or risk insights
- Good communication and interpersonal skills, with the ability to collaborate across teams and present information clearly
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines
- Familiarity with data and emerging AI capabilities, with an interest in applying these tools to enhance risk identification, monitoring, and reporting processes
Preferred Qualifications
- Bachelor’s degree in finance, Business, Risk Management, Data Analytics, or a related field
- Exposure to Enterprise Risk Identification and Assessment (ERIA), Risk Appetite Frameworks, or Key Risk Indicators (KRIs)
- Experience in financial services or a highly regulated industry
- Experience with data analysis and visualization tools (e.g., Excel, SQL, Tableau, Power BI) or risk management systems (e.g., Archer)
- Exposure to automation or AI-driven initiatives within risk, governance, or analytics functions
ORMCM
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 4+ years of experience in Operational Risk, Enterprise Risk, Internal Audit, Compliance, or a related field
- Foundational understanding of risk management concepts
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Strong organizational skills
- Familiarity with data and AI capabilities
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
