You might not know our name, but you’ve probably seen our work – on stage or on screen. We’ve supported some of the world’s most watched productions and live events in sports, entertainment, concerts, festivals, film, TV and more. For over 40 years our clients have trusted us to deliver live production, live events, and virtual production solutions for them, anytime, anywhere.
We're looking for a Director, Commercial Performance & Customer Insights to build the reporting, governance, and customer insight capabilities that will help shape the future of our global commercial organization.
In this highly visible role, you'll:- Build commercial KPI frameworks, executive dashboards, and performance scorecards
- Launch Voice of Customer and customer insight programs
- Develop customer health scoring and performance reporting
- Drive pipeline governance, account planning, and sales performance management
- Improve Salesforce adoption, reporting quality, and commercial accountability
- Partner with Sales, Finance, Marketing, CRM, and regional leaders to turn data into actionable business insights
• 7–10 years of experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or a related field
• Experience building KPI frameworks, executive reporting, or performance management programs
• Strong analytical, reporting, and data interpretation skills
• Experience influencing cross-functional stakeholders in a matrixed organization
• Excellent communication and presentation skills
Preferred:
• Experience in media, broadcast, sports, technology, live events, or related B2B services
• Experience with Salesforce, BI tools, and commercial reporting platforms
• Exposure to sales incentives, pipeline governance, or sales performance management
• Experience supporting transformation or process improvement initiatives
If you're excited about creating the operational foundation that enables better decisions, stronger customer insights, and measurable commercial performance, we'd love to hear from you.
Skills Required
- 7-10 years experience in commercial operations, revenue operations, sales operations, analytics, customer insights, or related field
- Demonstrated experience building KPI, reporting, or performance management frameworks
- Strong analytical skills and comfort working with data
- Experience influencing cross-functional stakeholders in a matrixed organization
- Strong communication and presentation skills
- Experience driving adoption management and change across regions
- Experience with Salesforce, BI tools, and commercial reporting systems
- Experience in media, broadcast, sports, technology, live events, or related B2B services
- Exposure to sales incentives, pipeline governance, or sales performance management
- Experience supporting transformation or process improvement programs
What We Do
NEP Group is the world’s leading media technology partner for content producers of live sports, entertainment and corporate events – and even if you don’t know our name, you’ve seen our work. Our clients range from the leaders in sport, music, film and TV, to major corporate brands, agencies, and new types of content creators. From international award shows to major sporting events to global product launches to world concert tours and festivals, we power thousands of live events and broadcasts each year, reaching millions of fans and viewers around the world. Anywhere, anytime, on any platform—we help our clients make, manage and show the world their content. Come be a part of it!
